If you are about to start your studies at University College Utrecht, please make sure to read the information below regarding registration, banking, ICT and books.

Please also download the 'Getting Started at UCU' checklist for a convenient overview of all important steps you should take in the first couple days after arriving at UCU.

Upon arrival at UCU on Monday 20th of August, all students need to register and pick up their keys.

All students arriving between 9.00 - 13.00 will need to go to our Dining Hall, Lounge. This is located upstairs at Maupertuusplein 1, 3584 EE Utrecht. It is the big grey building you see when you drive onto campus. 

Early and late arrivals

If you are arriving on Monday after 13.00, you will need to go to a different location to register.

For those arriving between 13.00 - 17.00 go to:

College Hall, Room 16
Campusplein 1
3584 ED Utrecht
Phone: 00 31 30 253 9900

For those arriving after 17.00 go to:

UCSA office (entrance Dining Hall on your left)
Maupertuusplein 1
3584 EE Utrecht
Phone: 00 31 30 253 2539885

If you arrive before Monday 20th of August, you will need to find a place to stay in town yourself. Check our info booklet or internet for hotel suggestions. If you are arriving later than the morning of Monday the 20th, we kindly ask you to inform us in time by email and tell us when we can expect you so we can make timely arrangements for handing you the key after office hours (Mon-Friday 9.00 - 16.30). Necessary paperwork will have to be dealt with as soon as possible the day after your arrival in College Hall. If you sent us an email earlier, you need not send it again.

During registration you will receive the keys to your room and mailbox, and sign the necessary documents for housing, enrolment, and registration with the municipality. You will also receive some important dates and times you need to keep free during Intro week for meetings, such as the meeting with your tutor. Coffee and tea will be served in Dining Hall. Lunch will be served here too for you and your parents at 12.00, and our Dean James Kennedy will then welcome you to the college.

Please note: if you are under eighteen, one of your parents / guardians will have to sign some documents.

It will be busy during registration. We kindly ask for your understanding. 

When you have finished the registration process, you can move into your room. There is time to settle in until about 15.30, which is when you will meet your Intro week family, and will have to say goodbye to those dropping you off. 

Important final registration matters 

All students

  • Upon arrival you will have to sign the campus agreement. Please make sure to read this document carefully beforehand.
  • All students will discuss their courses with their tutor on Tuesday morning 21st of August (9.00 - 12.00) or Wednesday 22nd of August (9.00 - 12.00) during a mandatory tutor meeting. A schedule will be handed during registration.

Degree students

  • Diploma: For those who have not yet handed in all the necessary documents (certified copies of the diploma and transcript), we kindly ask you to bring the certified or original documents with you. For those of you with A levels – please bring an official letter from your school with the provisional grades and subjects on letterhead paper and the original statement with results from the Exam Board.
  • Payment tuition fee: make sure to take care of the tuition fee payment details before your arrival at UCU (if you have not already done so). So check your TO DO list in Studielink once more.

In Introweek, there will be a workshop especially for incoming exchange students where you will be introduced to Liberal Arts and Sciences and informed about the practicalities relevant for exchange students at UCU intro LAS. This will also be an opportunity for you to meet the Exchange Officer, and ask her any questions you have at that point.

Purchasing Academic Books

Students are individually responsible for ordering and purchasing their own academic textbooks.

Once you’re happy with your confirmed courses, start ordering books! This is very important in order to keep pace with classes when they begin.

Which books?

Incoming students (including exchange students) will meet their personal Tutor during your Introduction Week at UCU. At this meeting you will be informed which courses you are assigned to. After this…

  • Check Osiris for your confirmed courses (consult your tutor if in doubt)
  • See the Course Planner for required and recommended reading.
  • Students expecting delays in receiving books should notify their academic instructors as soon as possible.

Which store?

You are free to choose any supplier you want, such as:

Deliveries

For deliveries to the UCU campus that fit in mailbox, enter your own address…

Your full name,
Maupertuusplein 1-[your mailbox number]
3584 EE Utrecht
The Netherlands

Packages (so mail that does not fit in a mailbox) delivered to UCU can usually be collected from College Hall reception. If you order a package, please write down the following address:

Campusplein 1
3584 ED Utrecht
The Netherlands

In the beginning of the semester, packages containing books should instead be collected from Jazzman's lounge upstairs in the corner of Dining Hall. You will be notified by email as soon as a book has arrived for you. Collections can be made from 18:30-20:00 on Mondays, Wednesday and Fridays. ID is required.

The specific dates during which this special procedure takes place will be announced at a later time.

Special registered deliveries, and those clearly not containing books, can be collected from College Hall Reception in the usual way.

Second-Hand

You can buy books second hand in different ways. For example, google “tweedehands studieboeken” (second-hand study books) and you will find numerous stores that offer second-hand books. Keep in mind you will have to pay shipping fees.

The Academic Student Council continues to promote and facilitate second-hand book sales through www.ucbooks.nl. Everyone is invited to buy and sell their books via this platform. 

Questions?

Please contact the Academic Student Council with any questions at asc@uu.nl

It is extremely practical as a degree student to have a Dutch bank account while studying in the Netherlands. Unlike other countries, credit cards are not commonly accepted as payment, and all stores do accept the Dutch debit cards. Few students use cash as they can transfer money using bank apps  with ease and they pay for groceries, cell phone subscription etc. with their debit card.

If you open a Dutch bank account, you will receive this debit card that allows you to pay in shops and vending machines, or that can be used for putting credit on your online account for the photocopiers/printers at the university (where you cannot pay in cash). 

Opening a bank account can involve a rather lengthy procedure. Therefore it is strongly recommended to prepare for this by exploring the various options for opening a bank account before you come to the Netherlands, and to visit a bank office in Utrecht as soon as possible after your arrival.

We do not recommend exchange students who stay here for one semester only to try and open a bank account, since most banks will not open one for you for such a short amount of time. If you need one for scholarship or visa purposes, please contact the UCU International Office (ucu.internationaloffice@uu.nl).

General requirements for opening a Dutch bank account

There are generally three requirements for opening a Dutch bank account:

  • You must have valid identification
  • You must have a Dutch address where you will live during your stay
  • You need a proof of enrolment at the university
  • Banks may also ask for your ‘BSN’ number. This is a unique identification number assigned by the Dutch government, which you obtain when you register with the city. Some banks will open an account for you if you have do not yet have BSN on condition that you submit it to them later. (e.g. ING bank – see below). Banks usually only open a bank account if you stay in the Netherlands longer than one full semester.

There are several banks that offer the opportunity to open a Dutch bank account to international students. The following bank offices are situated at central locations in the city center of Utrecht:

  • ING Bank - Nachtegaalstraat 22-24 in Utrecht, closest to UCU
  • ABN AMRO Bank – Neude 4 in Utrecht

You can find more information about these banks here.

Other money matters

Even if you intend to open a Dutch bank account you still need to have other means of payment at your disposal after your arrival as it could take a few weeks to get your bank account up and running. Therefore we strongly recommend that you bring:

  • a credit card (Visa or Mastercard)
  • a bank card that allows to use an ATM (Automated Teller Machine) in the Netherlands. Cirrus and Maestro are widely available here, but check with your bank to make sure.
  • or cash in hand

If you are staying in the Netherlands for less than one year, you may have to pay fees to open a bank account. If you are only here for a short period of time, we recommend that you use your bank account from back home if at all possible.

Further information on opening a Dutch bank account can be found here.

Frequently Asked Questions

For any finance related questions you may have, have a look at our frequently asked questions.

The below three items are most important to get started at UCU. Information about other IT facilities like printing, electronic learning environment and software (MyWorkplace), can be found on the IT-facilities page.

Solis ID

Your Solis-id gives you access to university services such as the library, Wi-Fi, Osiris and the computers in the academic buildings. You will receive your Solis-id and password on your private email address before the start of your first semester. For most students, the Solis-id is the same as the student number.

It is possible to reset your Solis-id password online.

Wi-fi and network connections

The Utrecht University Wi-Fi network “Eduroam” covers the UCU campus completely. Students connect to this network using their UU Gmail address (e.g. f.surname@students.uu.nl) and Solis-id password. Detailed instructions can be found here. There is also an open network available for UU visitors, but this network is limited in both options and speed.

UU Gmail

UU Gmail is your university student email account. The email address has been sent to your private email address (during your registration). You can log on to UU Gmail here. Your username is your UU Gmail address (for example: j.a.smith@students.uu.nl). The password is your Solis-id password.

  • If you would like to buy a bedding package (pillow, duvet, fitted sheet and covers 220x90cm), please make sure to bring €60,-. You can also pay with PIN, but the line moves faster when most of you bring cash.
  • You can park your car at the UCU campus grounds in the designated parking areas. As there will be many cars and people moving that day, you may need to wait for a spot near your unit. We kindly ask you not to park on the grass.
  • For directions to the college, please look at our website
  • All students who are currently not registered at a Dutch address (except for Exchange students who will study at UCU less than 4 months), will have to sign the change of address form for registration at the Utrecht municipality upon arrival. Please hold on to this form, because you will need to bring this when you register with the municipality early September.

If you are staying in the Netherlands for more than four months to study, you will need to register at the Municipal Personal Records Database at the department Burgerzaken of the city of your residence. This is located at: Standskantoor, Stadsplateau 1, Utrecht. 

To handle your registration, the Municipality will open a special registration desk for international students, where you can register by appointment. You can schedule an appointment via an online appointment module set up by the Municipality (in Dutch: Burgerzaken), and need to do so as soon as possible after your arrival in the Netherlands.

Limited opening time special registration desk

The special UCU registration procedure is open for a limited time only around August/September. Please make sure to schedule an appointment as soon as possible to avoid any delays in receiving your social security number (BSN-nummer).

Make sure to check your UCU schedule when making the appointment, or await possible schedule changes first.

Please note: the current link to make an appointment on the page will be only be available after Introweek. We will notify you when you can start boooking in an appointment.

What you’ll need to bring for the appointment

Students who need a residence permit or who are applying for a Working Holiday Scheme or Program are asked to bring proof of legal residence to their appointment:

  • A valid identification (passport or valid ID card, drivers licence not approved)  
  • If you're a student who has applied for a residence permit we provide the Municipality with this information and you won't need to bring proof.
  • If you're applying for a Working Holiday Scheme or Program, please bring your filled out WHS/P application form with you to the appointment.
  • You will need to bring the Change of Address form (Adreswijziging) that you signed on your arrival as proof of residency (also referred to as tenancy agreement).
  • A proof of deregistration if coming from Aruba, Curaçao, St Maarten, Bonaire, Saba or St Eustatius.

How to make an appointment

You can make an appointment after we send you the e-mail following the instructions on this page, where you will also find the step-by-step guide to help you, since the appointment module is currently only available in Dutch.

Please note: the current link to make an appointment on the page will be only be available after Introweek. We will notify you when you can start boooking in an appointment.

If you have any questions or problems making the appointment, please contact the Utrecht municipality directly by using the contact details given on their website.

Getting There

The address is: Stadsplateau 1. It is the white U-shaped office building behind Central Station. It takes 25-30 minutes by bike or bus from our campus.

  • For directions check this map with directions if you’d like to travel by bike.
  • Check the website 9292 OV for all the different bus options if you’d like to travel by bus.

Changing your address using DigiD

If you have a DigiD, you can change your address using the municipality website. Unfortunately, the online registration form is only available in Dutch. In case you do not speak Dutch, ask a friend who speaks Dutch to help you out, or alternatively, install a translation plugin in your browser to automatically translate the form.

  1. Navigate to page 'Verhuizing doorgeven'. 
  2. Click on ‘Verhuizing doorgeven (met DigiD)’ and fill out the online form.
  3. When you are asked if you have a ‘huurcontract’, always answer yes. You do not need to send this to the municipality.
  4. When you are asked how many people live at your new address including yourself, always answer 1 (as you do not have any children or family living with you).
  5. If you have lost your DigiD or never obtained one, check the DigiD website for necessary steps to take.