Lekstedewonen Maintenance Staff
Lekstedewonen Maintenance Staff only visit student housing on appointment, at the request of students requiring maintenance of (items in) their unit. Students themselves give these maintenance staff access to their unit/room. Lekstedewonen staff can report hazardous unit conditions to UCU staff, who may then take action to resolve the situation. Lekstedewonen staff can also request to come and repair items if their condition could compromise safety (for example dismounted door springs). Only if the state of these items leads to immediate danger is the permission of the residents not necessary - the Lekstedewonen staff will then need to be accompanied by an UCU staff member.
With the exception of safety inspections and incidental situations UCU staff are only allowed access to units and rooms with permission from the residents.
Planned Fire Inspections
The Housemaster and Student Life Officer are allowed to enter the communal areas of the units for the purpose of fire safety inspections, on the condition residents are notified at least 3 days before the inspections take place. These checks should always be executed by two or more staff members and should take place on weekdays between 10:00 and 18:00.
Inspection of personal rooms will require permission of the individual student. An appointment must be made allowing the student to be present during the inspection.
The first inspection will focus on detecting unsafe situations and reporting this to residents. They will then have at least two weeks to change the situation according to the comments of the inspection team.
If, during the second inspection, it is found that unsafe situations remain, the inspection team has the right to remove dangerous objects and store them elsewhere on UCU for 4 weeks (otherwise they will be disposed of). Students can retrieve their belongings on the condition that these items will be removed from the UCU campus.
University College Utrecht staff are allowed access to the communal area of the units and rooms when immediate threat to the safety of any resident is suspected. If access is required to the common area of the unit in order to resolve technical problems with the building, staff should first ring the doorbell and get permission from a resident to enter the unit. If access is required to private rooms, staff should obtain permission from a student to enter his/her room. In case of absence of a student, this can also been done through e-mail.
If a student is absent, and does not reply within two days to the mail sent by UCU staff, the latter obligation does not apply if the technical problem threatens to cause structural damage to the building. In case of urgent technical problems that can lead to damage of the building, two staff members are entitled to enter the unit, after they tried to get in contact with the students and after they rang the bell several times. Students need to be informed about this incident immediately after this has taken place.
The International Campus Utrecht, where UCU is based, is part of the broader community in which it is situated. In this respect it is not closed or separate from Utrecht, but is an integral part of the city, and can experience the same kinds of security risks as anywhere else. However, with the right precautions and attitude there is no reason to feel unsafe. University College Utrecht also benefits from the added presence of the University Security Team, who regularly patrol the campus and are reachable 24 hours a day.
Despite being low in number, thefts from student bedrooms are still a present risk. As happens every year, a small number of personal items such as wallets and laptops are stolen from rooms on the ground floor. Thefts might occur more often during good weather, when there are more open windows and doors on the ground floors, but even in less good weather we must still remain vigilant.
Security on our campus is a shared responsibility, where you play an active part.
What the institution can do:
- UCU provides keys and fully lockable doors/windows to all units and bedrooms, and can arrange timely repairs to any unsecure doors/windows.
- UU operates a campus security patrol who can be called to respond to any student’s safety concerns.
What residents can do:
- Residents should make use of these provisions sensibly – always lock up.
- Further measures can include keeping valuable belongings out of sight when unattended.
It’s completely understandable to want to leave doors/windows open for long periods, but not advisable, especially if the room is left unattended. We do live on a campus but this is not separated from normal city life, and as such the movement of people on/off campus is not ‘controlled’. This fact might make it tricky for the UU Security Team to apprehend somebody who is simply walking around. In this respect UCU does not and cannot guarantee total insulation from outside visitors – a situation where the advantages outweigh the disadvantages. Leaving doors and windows open without being present is certainly not a wise decision (this includes leaving your door/window on the small metal ‘latch’ hook, which can be easily lifted/opened from the outside). As all reported thefts have occurred without any signs of forced entry, and can be considered as opportunist ‘walk-in’ thefts. Let’s remove that opportunity for thieves.
Please use the devices present in your room to deter theft:
- Downstairs rooms in the Wall have a metal door lock clamp, which should only be used when present in your unit.
- Rooms in blocks W, X and Y have a window behind an open brick system. Just remember to push in the lock of the clamp of the other window and then remove the key. If no key is present, then pick one up from the landlord.
- Always use both window claws in buildings G and K, and lock them when not present. You have a ventilation system using the ‘open grills’ (roosters).
- On the Kromhoutweg it is perhaps more difficult, but leaving doors wide open without anybody being present is never smart, as an intruder can then wander through the whole unit.
- Finally, if you see anything suspicious then immediately call security using phone number 030-253-1300. This is also the number one uses to reach security for all other reasons besides needing an ambulance, fire department or the real police (that is number 030-253-4444).
If you call the UU Security Team to report suspicious behavior, a car with one or two security guards will search the campus as soon as possible, based on the information given, and contact will be made with the person who called in the situation.