Frequently Asked Questions: Financial Matters
On this page you can find answers to frequently asked questions related to finance that you may have before or after your arrival at University College Utrecht.
- I need a form filled out or stamped for government funding/DUO. Where do I go?
- I have a new credit card number – who do I have to inform?
- I have a new bank account number - who do I have to inform?
- I need to know UCU’s bank account number (Note: not to be used for tuition fees).
- I need a physical address connected to the UCU bank account for a special bank transfer.
- Can you pay in cash in College Hall?
- Can I pay with credit card in College Hall?
- Where and how can I pay for storage?
- Can I apply for any benefits?
- Can I apply for Dutch finance system or tuition fee loan?
- What happens if I run into significant, unexpected problems with paying my bills?
- I have not yet received the document / transcript I requested via Document Request.
- When does the Finance office have office hours?
- How can I pay in Dining Hall?
- I have a question related to catering. Who should I contact?
- I cannot find my question/answer among these money-related FAQs.
You can drop off your form at the Reception Desk. They will pass it on to the Finance office. You will receive an email notifying you when it is ready for collection from the Reception desk, which usually takes 2 days.
Send an email to our own Finance office (firstname.lastname@example.org).
|University College in Utrecht
|P.O. Box 80145, 3508 TC Utrecht, NL
|NL15 ABNA 0513 5968 60
|ABN AMRO (= main office)
|Gustav Halerlaan 10, 1082 PP Amsterdam, The Netherlands
Paying in cash is not possible. You can only pay via a link for certain services such as storage. Eligible storage users receive at least one email per semester from the UCU storage team, which includes the payment instructions.
This cannot be done at the Reception Desk, only at our Finance office. We only accept payments with Visa or MasterCard. Exchange students may also pay for campus fees by credit card in our finance office.
Eligible storage users receive at least one email per semester from the UCU storage team, which includes the payment instructions. If there are still urgent questions regarding the payment procedure, you can reach out to email@example.com
Check this infographic by Study in Holland or contact the Student services helpdesk at the Uithof: firstname.lastname@example.org. Note that EU nationals who work a minimum of 56 hours per month might be eligible for a loan.
It will depend on the problem. Send an email to the Finance office (email@example.com) or make an appointment to discuss options with one of the Finance officers or with the Student Life Office, Mark Baldwin.
Perhaps there has been a delay due to financial issues? Contact firstname.lastname@example.org.
There are no office hours. You can either make an appointment by email (email@example.com) or come to the Reception desk in College Hall between 09:00-17:00. The Receptionist can check if someone from the Finance team is available.
You can pay with a debit or credit card. Cash is not accepted.
Please address your question to: firstname.lastname@example.org
Send an email to email@example.com.
- I need a statement saying that I have paid my campus fees.
- When can I expect the invoice and the specification of the campus fees?
- Will the campus fee invoice and specification be sent to me or one of my parents?
- By when do the campus fees have to be paid?
- I want to pay the campus fees in installments (2, 4 or 9) What do I have to do?
- How do I know you have received my deferred payment form?
- I need a copy of last year’s invoice. Who can I ask?
- When can I expect the last instalment to be withdrawn from my account?
- Who can I contact if the campus fee installment payment did not succeed?
- Can I pay the campus fees in installments with a non-SEPA account?
- I paid the deposit when I was accepted. How will it be used?
- Will campus fees increase next year?
Send a request to firstname.lastname@example.org and make sure to indicate whether you need a digital copy or hard copy. Please indicate which period: academic - or calendar year?
For 2nd and 3rd years they will be sent to your student email address around the beginning of August. For 1st years they will be sent to your home email address around mid-June. The invoice and the specification of the campus fees will not be sent to your parents. Make sure to forward the email yourself, if necessary.
The campus fee invoice will be sent to students only. It is your responsibility to forward the correct information to parent(s) in time.
For deadlines and dates, check the specification sent by email.
It is possible to pay in 2, 4 or 9 installments.
If you would like to pay in 4 or 9 installments, each year you will receive a new direct debit form, sent along with the specifications. Please check the specification for the number of installments that apply to you. This option is also available for exchange students. Make sure to fill out this form each new academic year and return it by the given date mentioned on the form. Paying in installments can only be done with a bank account from a SEPA country.
For paying in 2 installments, make sure to proceed with the dates given on the specification.
If we have not received the form, we will contact you early October.
Check your own mailbox first. It has been sent each year. If necessary, send an email to email@example.com.
The 4 or 9 installments are spread out over the year. The instalments are due either in December or in May. Note that you may be billed towards your credit card even later in Spring or Summer.
We need to check this for you, so send an email to firstname.lastname@example.org.
No, this is only possible from a Dutch account or a bank account from a SEPA country (click for a list of SEPA countries).
The non refundable deposit will be used towards your housing deposit. For more information please see the housing deposit page.
The cost of campus fees is dependent on a number of factors, including the general level of inflation in the Netherlands and energy prices. We are subject to purchasing agreements for energy that have been put in place for the whole of UU, and increases in these costs are highly dependent on geopolitical factors, and therefore out of our control. We are expecting to have to have to increase campus fees in the coming year. For more information about the expected increase of campus fees please click here.
- Which tuition fees will I have to pay for the academic year?
- I need a statement that I have paid my tuition fees.
- Who can I contact if the tuition fees instalment did not succeed?
- I have dual nationality, will my tuition fees be lower?
- UCU will be my second bachelor – what does this mean for my tuition fees?
- My Solis account does not work.
- Do I pay the statutory tuition fees ('wettelijk collegegeld')?
- Do I pay the institutional tuition fees (which is higher than the statutory tuition fees)?
- Can I pay tuition fees in installments with a non-SEPA account?
- I need to send in my statement 'Payment of the tuition fees' (for students receiving a partial or full waiver (scholarship students only). Who do I send it to?
- I need a statement or a 1098-T form for US Taxes that I have paid my tuition fees.
Check our website for details.
Send an email to CSA (Central Student Administration): email@example.com. Your request will be handled within ten days.
Send an email to CSA: firstname.lastname@example.org
If one of your nationalities is EU and you have or can obtain an EU passport, you should be able to pay the lower tuition fees. Make sure to send proof (= copy of EU passport) to CSA so they can confirm: email@example.com
Only if you have a Dutch nationality, you will have to pay institutional tuition fees (which are higher than statutory tuition fees). For more info, send an email to firstname.lastname@example.org
Solis accounts can be blocked by Central Student Administration if there a problems with your tuition fee payments. Contact CSA a.s.a.p.: email@example.com
You pay statutory tuition fees when you are a Dutch national who has not yet obtained their Bachelor or when you are an EU citizen.
Non-EEA students and Dutch students who have already obtained a degree before UCU pay the institutional (=higher) tuition fees.
No, this is only possible from a Dutch account or a bank account from a SEPA country (click for a list of SEPA countries).
I need to send in my statement 'Payment of the tuition fees' (for students receiving a partial or full waiver (scholarship students only). Who do I send it to?
Send the completed form with your signature to CSA: firstname.lastname@example.org
Please contact our Student Services at UU for tuition fees matters: email@example.com. Do note that only a statement can be made confirming the amount of tuition fees that were paid. The actual T-form cannot be issued because we are not an American university.
- How much will I need to budget for monthly living costs?
- What are the travel costs like in the Netherlands?
- What are the average costs for study materials and books per academic year at UCU?
- How can I pay in most shops and supermarkets?
- Where can I find the nearest ATM machine to campus?
- Where can I find the nearest bank to campus?
- Do I need a Dutch bank account as an Exchange student for one semester only?
- Are there any ways to get discounts at e.g. museums?
- Is it possible to get rent allowance?
Have a look at our Fees & Finance overviews, which includes the costs of personal expenses.
Check out these sites to get an idea:
- Guide to public transport in the Netherlands
- Use the website 9292 to plan your trip and to calculate travel costs. There is also an app for Android and Apple.
- NS (Dutch Railways): Dal Voordeel
- Study In Holland: Getting Around
It is hard to give an estimate as it depends on the type of courses you take and whether you can find used books. Costs may vary from €100 - €500 per year.
It's easiest to pay with a debit card. Credit cards are not commonly accepted in the Netherlands. Click here for more credit card info and other money matters.
The nearest ATM is right outside the Albert Heijn supermarket across the Wilhelminapark, about 5 minutes by bike or 15 minutes walk from campus.
The nearest ING branch is on de Nachtegaalstraat 22-24 (6 minutes by bike, 23 minutes on foot). The nearest Rabobank branch is situated on the corner of de Maliebaan and Burgemeester Reigerstraat (5 minutes by bike, 21 minutes on foot).
If you are staying in the Netherlands for less than one year, you may have to pay fees to open a bank account. If you are only here for a short period of time, we recommend that you use your bank account from back home if at all possible. Click here for money matters for new students. If you are an exchange student coming for Fall semester only and you need to open a bank account, please contact the UCU International Office for further information (firstname.lastname@example.org).
Unfortunately, it is not possible to get rent benefits, as you do not have your own front door but share your unit with others. It is also not possible because you pay rent to UCU, and not directly to Lekstede.
- How can I get a refund for my double/ shared room?
- When can I expect the refund for shared room?
- How can I get a refund for my housing deposit?
- When can I expect the refund for housing deposit?
- Can I get a refund for the campus fee if I withdraw from UCU?
Fill out the Financial Compensation Shared Room Request Form.
At the end of each semester it will be reimbursed, provided the form was sent.
Fill out the Housing Deposit Request Form.
Only if you have filled out the form in time will you be able to get a refund. This must be done within 1 year after leaving. Students leaving campus in June will get their deposit back by the end of September. Any remaining credit will be transferred to the UCU scholarship fund when the deposit has not been claimed after 1 year.
Depending on when you terminate your enrolment or admission acceptance, you may be entitled to a partial refund of the campus fees.
Before 1 August
From 1 August - 1 October
From 1 October
Before 1 January
From 1 January - 1 March
From 1 March
- I have a question regarding payment for renewal of my residence permit.
- What are the costs for obtaining a visa?
Please contact the UU International Office a.s.a.p.: email@example.com.
This is subject to change each year. Please check the IND website.
- How can I apply for a UCU scholarship?
- Can I apply for a Utrecht Excellence scholarship as well?
- Are there any other scholarships if UCU does not offer me one?
- Can I apply for Financial Aid when I’m in my second or third year?
- Can I get a scholarship in addition to a FASFA loan?
- I need to send in my tuition fee waiver (scholarship related) for the tuition fees. Who do I send it to?
- I am an Exchange student. Can I apply for a scholarship?
- Am I eligible for student finance from the Dutch government?
You can indicate your need in your application form and upload the necessary documents in your application form. Check the scholarship procedure for more information.
No, you cannot apply for both. Check the scholarship procedure.
Look under External scholarships (such as Grantfinder) on this page.
No, you cannot. But if you need incidental financial support perhaps the Student Aid Fund can help.
No, this is not possible.
I need to send in my tuition fee waiver (scholarship related) for the tuition fees. Who do I send it to?
Send the signed and filled-out form to CSA: firstname.lastname@example.org
You cannot apply for a UCU scholarship, this is for degree students only. You may contact your own university for Erasmus grant opportunities. This is for EU students only. Also check out the Study In Holland website.
Whether you qualify for student finance depends on your age, course and nationality or residency status. For more info check the DUO website.