Financial Matters General FAQ

I need a form filled out or stamped for government funding/DUO. Where do I go?

You can drop off your form at the Reception Desk. They will pass it on to the Finance office. You will receive an email notifying you when it is ready for collection from the Reception desk, which usually takes 2 days.

I have a new credit card number – who do I have to inform? 

Send an email to our own Finance office (ucu.finance@uu.nl).

I have a new bank account number - who do I have to inform?

Send an email to our own Finance office (ucu.finance@uu.nl) and one to the Central Student Administration (CSA – studentservices@uu.nl).

I need to know UCU’s bank account number (Note: not to be used for tuition fees).

Bank:ABN AMRO
Account Holder:Universiteit Utrecht
Address:P.O. Box 80125, 3508 TC Utrecht, NL
IBAN:NL15 ABNA 0513 5968 60
BIC:ABNANL2A

I need a physical address connected to the UCU bank account for a special bank transfer. 

Bank:ABN AMRO (= main office)
Address:Gustav Mahlerlaan 10, 1082 PP Amsterdam, The Netherlands

Can you pay in cash in College Hall?

Paying in cash is not possible. You can pay via a link for certain services such as storage, or via pin machine at College Hall reception if your bank allows it.

Can I pay with credit card in College Hall?

This cannot be done at the Reception Desk, only at our Finance office. We only accept payments with Visa or MasterCard. Exchange students may also pay for campus fees by credit card in our finance office.

Where and how can I pay for storage?

Eligible storage users receive at least one email per semester from the UCU storage team, which includes the payment instructions. If there are still urgent questions regarding the payment procedure, you can reach out to ucu.storage@uu.nl

Can I apply for any benefits?

You might be elligible for benefits from the Dutch Tax and Customs Administration or if in doubt, please contact Student Services.

Can I apply for Dutch student finance or tuition fee loan?

Check the website of Utrecht University regarding student grants and loans to find out if you might be eligible for financial support.

What happens if I run into significant, unexpected problems with paying my bills?

It will depend on the problem. Send an email to the Finance office (ucu.finance@uu.nl) or make an appointment to discuss options with one of the Finance officers or with the Student Life Office, Mark Baldwin.

I have not yet received the document / transcript I requested via Document Request.

Perhaps there has been a delay due to financial issues? Contact ucu.finance@uu.nl.

When does the Finance office have office hours?  

There are no office hours. You can either make an appointment by email (ucu.finance@uu.nl) or come to the Reception desk in College Hall between 09:00-17:00. The Receptionist can check if someone from the Finance team is available.

How can I pay in Dining Hall?

You can pay with a debit or credit card. Cash is not accepted.

I have a question related to catering. Who should I contact?

Please address your question to: bedrijfsbureau.uu@compass-group.nl

I cannot find my question/answer among these money-related FAQs.

Send an email to ucu.finance@uu.nl.