Who to contact
Are you having problems with or related to your studies? Do you need advice or counselling for personal problems? There are a number of counsellors who can give you guidance.
Questions related to your study programme
There are a number of counsellors within your study programme who can give educational guidance.
The Student Information Point (STIP) is the first point of contact for students and interested others. It is the place to go with questions about your (future) degree programme at the Graduate School of Teaching.
Telephone
Monday to Friday, 10:00 AM to noon.
tel: 030 253 4949.
Please fill out the STIP questionnaire.
Information desk
Sjoerd Groenman building, Padualaan 14, ground floor.
Open: Monday, Tuesday and Thursday, 11:00 AM - 01:00 PM.
The tutor can help you plan your courses in the programme and monitor your study progress. Especially in the first year, the tutor is available for questions regarding:
- the contents and level of the Master’s programme
- study progress (results, difficulties, changes)
- the options you have and choices you have to make within the Master’s programme
- exam requirements and curriculum planning
The tutor will invite you twice (October and February) to discuss your study programme and study progress. On request the tutor can help you find the way to the student advisor, student counsellor, etc.
Within the SEC programme, Liesbeth de Bakker (e.p.h.m.debakker@uu.nl) and Koos Bax (j.b.bax@uu.nl) are the tutors. Emma Versteegh (e.a.a.versteegh@uu.nl) and Gjalt Prins (g.t.prins@uu.nl) are tutors for the teacher track students. You can find your tutor in OSIRIS Student.
The student advisors of the Graduate School of Teaching are Alice Bor and Corneline van Staalduinen. They can help you with questions about admission and enrolment, exam requirements, complex curriculum planning, exemptions, attending courses at other universities, studying with a handicap or disability, ending your studies and termination of enrolment.
You can also contact them if you have study-related problems, such as lack of motivation, study delay, illness, a conflict with a lecturer or other employee of Utrecht University, or other circumstances that could impede the progress of your studies.
Availability
- By mail: studieadviseur.gst@uu.nl
- By telephone appointment (book your 10-minute appointment here):
- Mondays from 2:00 to 3:00 pm (Alice)
- Tuesdays from 10:00 to 11:00 am (Corneline)
- Wednesday's from 2:00 to 3:00 pm (Alice)
- Thursdays from 10:00 to 11:00 am (Corneline)
- Meeting by MS Teams or at Utrecht Science Park: if your expect to need more than 10 minutes, you can submit a request for an appointment via studieadviseur.gst@uu.nl, while explaining what you want to discuss.
If you have a disability or chronic illness, Utrecht University will support you as much as possible to ensure that you complete your degree programme successfully. Disabilities include:
- visual, auditory, or motor impairments;
- dyslexia;
- chronic and psychological disorders (e.g. depression, an autistic spectrum disorder, ADD or ADHD, Crohn’s disease, diabetes, asthma, rheumatism, or ME / CFS, RSI / CANS, etc.).
Apply via Osiris Cases
If you want to discuss your situation and explore if you are eligible for extra support, you can indicate this via Osiris Cases. Osiris Cases is a separate file within Osiris student, the digital registration system of the UU. Log in via www.uu.nl/osirisstudent using your solis-id. After you have opened your case in Osiris, one of the student advisors will contact you to arrange a meeting.
What kind of support does the university offer?
The support which Utrecht University offers consists of a variety of provisions which are laid down in a special provisions contract. Further information can be found on the studying with a disability page.
The Degree Programme Advisory Committee provides the Board of Studies with both solicited and unsolicited advice regarding the Master's programmes and minor programmes. The Degree Programme Advisory Committee advises with regard to quality, organisation and policy.
The focus is mainly on the annual update of the Education and Examination Regulations (OER) and course assessments. All GST courses are evaluated by a group of lecturers and students based on surveys that are distributed to all participants. The results of those evaluations are public and will be used during the development of a future version of the course.
On the Committee, a total of fourteen lecturers and students represent the various degree programmes within GST.
The student members can be reached by mail: studenten-OC-lerarenopleiding@uu.nl.
Members
The lecturers who are currently members of the Degree Programme Advisory Committee are:
- Bert le Bruyn (chair, alfa)
- Ana Llamazares Carballo (alfa)
- Jelle Boeve-de Pauw (bèta)
- Rogier Bos (bèta)
- Niels Nannes (gamma)
- Saro Lozano Parra (gamma)
- Nienke Smit (minor/module/EP/ZiB)
The current student members are:
- Suzanne Oortman Gerlings (LVHO alfa)
- Yamilet Malta Garcia (Education and Communication alfa)
- Salma Ismaili (LVHO bèta)
- Silke Rammeloo (Education and Communication bèta)
- Maarten Laport (LVHO gamma)
- Hedwig Sleurink (Education and Communication gamma)
- Senna van Os (minor, module, EP, ZiB)
As of January 2025, we are looking for a new student member LVHO alpha (languages). If you are interested, or have any questions, comments or suggestions, please send a message to Ingrid Heinsbroek (i.heinsbroek@uu.nl). Ingrid Heinsbroek (Education Coordinator GST) supports the Degree Programme Advisory Committee as Official Secretary.
Questions not related to your study programme
In some cases you may want to consult someone who is not related to your specific study programme. For example, if you fall behind due to extenuating circumstances or mental health issues, and it is not possible to correct this through an adjustment in your programme. If this is the case, you may use the contacts mentioned below.
We have put together some study tips and useful links and offer a number of workshops which can help you to improve your study skills.
Student services provides information about studying and student life, such as information about admissions, registration, tuition fees, student finance, administrative grants, career orientation, student organisations and studying abroad.
Student psychologists can help you to solve study-related problems and to address personal problems. Read more information here and book an appointment.
Due to increased measures by the government, the UU’s Student Counsellors have decided to take responsibility with regards to the health of our students. Therefore, the Executive Board of the UU have decided that all face-to-face meetings in the upcoming weeks are to be cancelled. What does this mean for you? All planned appointments will take place via telephone or a video chat service. If you have an appointment planned with one of the Student Counsellors, we ask you not to come to the Bestuursgebouw. The counsellor will call you at the scheduled appointment time or will contact you via email to make other arrangements. Most of our personnel will work form home, be aware that chances are high that you will be called by an anonymous telephone number. |
Student Counsellors provide advice and support to students who have suffered a serious study delay or are threatening to fall behind. Possible reasons could be a disability or chronic illness, membership of a board of a student organisation or participation in sports at an international level.
The Study Advisor or your Tutor can refer you to a Student Counsellor if you wish to terminate your enrolment due to illness or exceptional family circumstances, if you face financial problems or if you wish to make use of the university schemes offering financial support.
To schedule an appointment, contact Student Services.
Skills Lab - the gateway to your academic development- is an accessible service desk where UU students can get a clear idea of what courses, workshops, individual tutoring, electronic tools, etc. are available to them. Much is available, but this wealth or resources can be hard to find and access for students with specific questions. We can show students where to go to improve any skill, be it writing, presentation, studying, or job-hunting.
You can visit the Career Officer to discuss your options in the labour market. The Career Officer is fully informed about the labour market for university graduates and can also help you decide which career to choose. The Career Officer can also provide a career training and check your application letter and CV. Read more on Career Services.
If you are unsure if your bachelor programme is right for you, talk to your program's tutor and/or study advisor. You can also make an appointment with the study choice advisor: studiekeuze@uu.nl.
More information about Study choice.
Caring Universities offers free online programs to help improve students' mental health. All programs are evidence-based, created by clinical psychologists, and include online coaching. Read more on the page about Caring Universities.
If you feel you have not been treated properly by someone employed by Utrecht University, or if you disagree with a decision that affects you personally, you can respond.
Your complaint may relate to one of the following:
- Supervision of your thesis or practical
- Failure to provide educational activities or administer examinations as scheduled
- Behaviour of a member of academic teaching staff or another member of staff
- Response to a letter
You may opt for an informal approach: You can also approach the person who caused the problem and attempt to reach an amicable solution with them. You can also discuss your complaint with the Study Advisor of your faculty/department or the Student Counsellor.
If you feel your complaint is severe, or if it is difficult to discuss or if the problem was not solved informally, you can file a complaint:
- You can file a complaint about your faculty or department with the Complaints Coordinator of your faculty.
- You can file a complaint about central university services with the University Complaints Coordinator.
At the Faculty of Social and Behavioural Sciences, we want all staff and students to feel safe and be able to work and study in a pleasant and constructive atmosphere. Nevertheless, it may happen that you are approached in an undesirable way; for example, in the form of harassment (sexual, verbal, etc.), discrimination, aggression, violence or bullying. If you think that you have been confronted with inappropriate behaviour, do not keep it to yourself but bring it up for discussion, even as a witness.
Where to turn to?
You can tell your story to the faculty contact persons for inappropriate behaviour in an accessible way. They can help you think about possible next steps. Of course, you can also contact one of the university's confidential advisors directly. All conversations are confidential.
Contact person for FSBS students
Contact person for FSBS staff
All emails will be kept confidential and are accessible only to the faculty contact persons for inappropriate behaviour. Emmy is the contact person for students, but students who prefer to go to Jolien for whatever reason can choose to do so. During vacations, faculty contact persons will replace each other.
Studying without Limitations is a platform for and by students with a disability. Besides involvement in policy decisions and providing information they also offer guidance for students with a disability such as dyslexia, AD(H)D, autism and so on. Do you want more information, or would you like to have a buddy for extra support or guidance regarding your study or themes outside your study such as in living, working and going out? Then perhaps our buddy programme is something for you.