Complaints Coordinator

If you feel you have not been treated properly by someone employed by Utrecht University, or if you disagree with a decision that affects you personally, you can respond in several ways. Here you can find more information who to contact in this situation.

As a student you may have a complaint about one of the following subjects:

• Supervision of your thesis or practical;
• Failure to provide educational activities or administer examinations as scheduled;
• Behaviour of a member of academic teaching staff or another member of staff;
• Response to a letter.

Who can I contact?

Initially, you can try to resolve the issue informally, by discussing the problem with the person in question or by seeking advice from your study advisor or a student counsellor.

If your complaint is serious, or you find it difficult to discuss your complaint or you have failed to resolve your problem informally, you can file a formal complaint through one of the contact persons below.