Will I be assigned a ranking number based on my time and date of registration?
No, the date and time that you register does not have influence on your chances when booking opens. Do bear in mind that once you registered it can take some time before we have checked your registration. We therefore advise you not to wait to a later date than 22 October with your registration. It is also important that you only register once and carefully check if your details are correct.
Where can I find the status of my registration?
Registration opens 22 October 2019. You need a correct registration in order to submit a reservation request on the booking date 29 October. You can check the status of your registration if you log into your SSH Short Stay account and select My information > Change Personal Information > My Registrations.
- Status 'For Approval': your registration still needs to be checked by Utrecht University
- Status 'Approved': Your registration has been checked by Utrecht University and is correct. You will receive an automated e-mail from SSH with more information
- Status 'Not Approved': Your registration has been checked by Utrecht University and is incorrect. You will receive an e-mail from SSH with more information on why your registration has not been approved
How do I increase my chances of booking SSH Short Stay accommodation?
Once booking opens on the booking date and time that applies to you, the accommodation is rented out on a first come, first served basis. You are therefore advised not to postpone this to a later date or time. Also take into account that the servers will be busy when booking opens. Still, even if you keep to the booking date and time, there is a chance that you will not be able to arrange housing via SSH Short Stay. Take this in mind and also explore alternative options beforehand.
Do I receive a refund if I cancel my reservation with SSH Short Stay prior to my arrival?
This is determined in the Terms and Conditions that apply to your contract. Cancellation is possible at least four weeks prior to the intended start of the rental period. If you have a confirmed timely cancellation request you will be refunded the down payment minus the reservation fee of 77,50 euros and minus the cancellation fee of 75 euros. However, if you cancel the reservation within four weeks prior to the intended start of the rental period, or if you fail to show after the rental period has started, the rental contract will be terminated and you will not be refunded the down payment.
Can I rent SSH Short Stay accommodation for longer or shorter?
This is not possible. SSH Short Stay accommodation is only available for fixed rental periods and for the first year of studies only. If you are looking for accommodation for a shorter time frame, for example because you are planning to conduct research or do an internship abroad, it is not possible to book this accommodation.
Does SSH Short Stay offer accommodation to couples or families?
SSH Short Stay does not offer accommodation for students who bring their spouse, partner or family. If you are looking for accommodation that is suitable for a family, please read our tips and tricks that can help you find accommodation on your own.
What if I am unable to book via the Reserved Accommodation Programme?
Because the number of reserved accommodations is limited, many students have to search for a room on their own. This can be difficult and time-consuming but the right preparation can increase your chances. At Utrecht University we aim to help and inform you best we can. Follow this link for tips, tricks and important things to keep in mind during your search. Also, if you have any questions or need additional advice make sure to reach out to us!
Is your question not answered in this FAQ? Please check SSH’ page for Utrecht University students for links to the Terms and Conditions and the residence buildings. If you are seeking additional advice or information, let us know!