Who to contact?
Various support staff are available at Utrecht University to help you with any questions, support or tailored advice related to your degree that you may need during your studies.
Programme-specific questions
Within your programme you may turn to the following people for advice:
- Study Advisor: for complex questions or problems relating to study choices, planning and progress
- Student Affairs: for more practical questions related to your studies
- Tutor: for questions relating to the contents of the programme
- International Officer: for questions about studying abroad
The front desk is open to visitors on weekdays from 10:00 - 12:00. You can reach us by phone on weekdays (from 10:00 to 12 noon) and by email.
Desk: Minnaert Building, room 1.20
Telephone: 030-253 5888
Email:
- Biology science.bio.ba@uu.nl
- Chemistry science.chem.ba@uu.nl
- Math science.math.ba@uu.nl
- Physics and Astronomy science.phys.ba@uu.nl
- Informatica and informatiekunde science.inform.ba@uu.nl
- Farmacie and CPS science.pharm.ba@uu.nl
- Molecular and Biophysical Life Sciences science.mbls.ba@uu.nl
Always state your student number and programme when contacting Student Affairs!
Note: During the summer our physical location is closed for 5 weeks, from Monday 15 July to Friday 16 August. We remain available by phone in the morning from 10-12 am.
Key tasks of the Student Desk
- Course registration
- Course planning (classes and exam dates and locations)
- Result registration in OSIRIS
- Administration of Application and Assessment Forms for Research Projects
- Student Academic Progress Report
- Graduation
- Organisation of Graduation Ceremonies
Study Advisors can help you when you need advice regarding your study programme, planning, and regulations concerning examinations. The Study Advisor is also available for consultations concerning personal matters, such as disability and family circumstances, which may affect your academic progress.
The Study Advisor is also there for you if you 'just' need a chat.
The Study Advisors of MBLS are:
Lauw Klaassen
Email: studieadviseur.mbls@uu.nl
Desley van der Zande, MSc
Email: studieadviseur.mbls@uu.nl
Book an appointment
You have to select the appointment type first, then you choose your Study Advisor and finally you select a date and time.
For studying abroad, please contact the Science International Officer.
If you have a disability, you can apply for special facilities and support.
A disability may be, for example:
- Dyslexia
- AD(H)D
- A chronic illness
- A physical (visual, auditory, or motor) impairment
- Autism (ASD)
- Chronic mental health disorders
An example of a practical provision is extra time when sitting exams. You can submit a request for practical provisions (special facilities) via OSIRIS Student (tab Cases > Application for special facilities).
More information
Feel free to contact your Study Advisor. There is also more information on the UU page Studying with a disability.
Check out all sorts of training and support in the field of well-being, offered by the faculty and university-wide.
Questions not related to your study programme
In some cases you may want to consult someone who is not related to your specific study programme. For example, if you fall behind due to extenuating circumstances or mental health issues, and it is not possible to correct this through an adjustment in your programme. If this is the case, you may use the contacts mentioned below.
We have put together some study tips and useful links and offer a number of workshops which can help you to improve your study skills.
Student services provides information about studying and student life, such as information about admissions, registration, tuition fees, student finance, administrative grants, career orientation, student organisations and studying abroad.
Student psychologists can help you to solve study-related problems and to address personal problems. Read more information here and book an appointment.
Student Counsellors provide advice and support to students who have suffered a serious study delay or are threatening to fall behind. Possible reasons could be a disability or chronic illness, membership of a board of a student organisation or participation in sports at an international level.
The Study Advisor or your Tutor can refer you to a Student Counsellor if you wish to terminate your enrolment due to illness or exceptional family circumstances, if you face financial problems or if you wish to make use of the university schemes offering financial support.
To schedule an appointment, contact Student Services.
Skills Lab - the gateway to your academic development- is an accessible service desk where UU students can get a clear idea of what courses, workshops, individual tutoring, electronic tools, etc. are available to them. Much is available, but this wealth or resources can be hard to find and access for students with specific questions. We can show students where to go to improve any skill, be it writing, presentation, studying, or job-hunting.
You can visit the Career Officer to discuss your options in the labour market. The Career Officer is fully informed about the labour market for university graduates and can also help you decide which career to choose. The Career Officer can also provide a career training and check your application letter and CV. Read more on Career Services.
If you are unsure if your bachelor programme is right for you, talk to your program's tutor and/or study advisor. You can also make an appointment with the study choice advisor: studiekeuze@uu.nl.
More information about Study choice.
Caring Universities offers free online programs to help improve students' mental health. All programs are evidence-based, created by clinical psychologists, and include online coaching. Read more on the page about Caring Universities.
If you feel you have not been treated properly by someone employed by Utrecht University, or if you disagree with a decision that affects you personally, you can respond.
Your complaint may relate to one of the following:
- Supervision of your thesis or practical
- Failure to provide educational activities or administer examinations as scheduled
- Behaviour of a member of academic teaching staff or another member of staff
- Response to a letter
You may opt for an informal approach: You can also approach the person who caused the problem and attempt to reach an amicable solution with them. You can also discuss your complaint with the Study Advisor of your faculty/department or the Student Counsellor.
If you feel your complaint is severe, or if it is difficult to discuss or if the problem was not solved informally, you can file a complaint:
- You can file a complaint about your faculty or department with the Complaints Coordinator of your faculty.
- You can file a complaint about central university services with the University Complaints Coordinator.
Utrecht University thinks it is important to have a safe social climate for all students and employees. We treat each other with respect. Nevertheless, students or employees might be approached in a way that is inappropriate to them.
Inappropriate behaviour includes, but is not limited to: (sexual) harassment, discrimination, agression, violence or bullying.The result might be that you feel no longer safe at the university or in private."
You can contact a Confidential Counsellor for Inappropriate Behaviour for education, shelter, supervision and mediation. The information provided is always confidential.
Studying without Limitations is a platform for and by students with a disability. Besides involvement in policy decisions and providing information they also offer guidance for students with a disability such as dyslexia, AD(H)D, autism and so on. Do you want more information, or would you like to have a buddy for extra support or guidance regarding your study or themes outside your study such as in living, working and going out? Then perhaps our buddy programme is something for you.