Who to contact
Have you run into a dead end in your academic progress or are you experiencing problems of a more personal nature? You do not have to tackle your issues on your own. Utrecht University has many members of staff who can assist and advise you. The university has a variety of specialized counsellors that you can contact.
For general questions about the contents of the AI programme and the choices to be made, please contact the AI programme coordinator Natasha Alechina at firstname.lastname@example.org.
Front desk: Minnaert building room 1.20. Open to visitors: weekdays from 10:00 to 12:00
Telephone: +31 30 253 5555 (reachable on weekdays from 10:00 to 12:00)
- Life Sciences: email@example.com
- Natural Sciences: firstname.lastname@example.org
- Farmacie: email@example.com
- Science Education and Communication: firstname.lastname@example.org
Don't forget to state your student number and programme!
Key tasks Student Affairs
- Course registration
- Course planning (classes and exam dates and locations)
- Result registration in OSIRIS
- Administration of Application and Assessment Forms for Research Projects
- Student Academic Progress Report
- Organisation of Graduation Ceremonies
Study Advisors can provide advice and guidance in relation to your study programme, planning, and regulations concerning examinations. The Study Advisor is also available for consultations concerning personal matters, such as disability and family circumstances, which may affect your academic progress.
Note that your Study Advisor is here for you in case you are in need of a listening ear or if you just want to talk to someone. Please book an appointment via the online agenda below. For online meetings you will be contacted on the booked timeslot via Microsoft Teams.
The Study Advisors for Applied Data Science, Artificial Intelligence, Business Informatics, Computing Science, Data Science, Game and Media Technology and Human Computer Interaction are Sara O’Keeffe and Boy Hennevelt. You can find them in Minnaert building (first floor) or contact them by email: email@example.com. Sara is present on Monday, Tuesday and Thursdays. Boy is present on Monday thru Thursday.
For advice about international exchange and studying abroad, please visit the Facultary Exchange Coordinator at the Facultary International Office.
To book an appointment with the Study Advisor, please use the agenda below. Ensure you select the type of appointment (ONLINE or ON CAMPUS), select your Study Advisor, then select date and time. Note: in case of governmental advise to work from home due to the current corona situation, we won’t be offering ON CAMPUS appointments.
If you have a disability or chronic illness, Utrecht University will support you as much as possible in order to ensure that you complete your degree programme successfully. Examples of a disability/chronic illness include:
- visual, auditory or motor impairments
- ADD / ADHD
- an autistic spectrum disorder
- chronic and psychological disorders (e.g. chronic depression, Crohn’s disease, diabetes, asthma, rheumatism etc.)
You can submit a request for special facilities via OSIRIS Student (tab Cases > Application for special facilities). An example of a special facility is extra time when sitting exams.
Please contact your study advisor if you have any queries around studying with a disability.
Further information can be found on the Studying with a disability page.
Questions not related to your study programme
In some cases you may want to consult someone who is not related to your specific study programme. For example, if you fall behind due to extenuating circumstances or mental health issues, and it is not possible to correct this through an adjustment in your programme. If this is the case, you may use the contacts mentioned below.
Student services provides information about studying and student life, such as information about admissions, registration, tuition fees, student finance, administrative grants, career orientation, student organisations and studying abroad.
Student psychologists can help you to solve study-related problems and to address personal problems. Read more information here and book an appointment.
Due to increased measures by the government, the UU’s Student Counsellors have decided to take responsibility with regards to the health of our students.
Therefore, the Executive Board of the UU have decided that all face-to-face meetings in the upcoming weeks are to be cancelled.
What does this mean for you?
All planned appointments will take place via telephone or a video chat service.
If you have an appointment planned with one of the Student Counsellors, we ask you not to come to the Bestuursgebouw. The counsellor will call you at the scheduled appointment time or will contact you via email to make other arrangements.
Most of our personnel will work form home, be aware that chances are high that you will be called by an anonymous telephone number.
Student Counsellors provide advice and support to students who have suffered a serious study delay or are threatening to fall behind. Possible reasons could be a disability or chronic illness, membership of a board of a student organisation or participation in sports at an international level.
The Study Advisor or your Tutor can refer you to a Student Counsellor if you wish to terminate your enrolment due to illness or exceptional family circumstances, if you face financial problems or if you wish to make use of the university schemes offering financial support.
To schedule an appointment, contact Student Services.
Skills Lab - the gateway to your academic development- is an accessible service desk where UU students can get a clear idea of what courses, workshops, individual tutoring, electronic tools, etc. are available to them. Much is available, but this wealth or resources can be hard to find and access for students with specific questions. We can show students where to go to improve any skill, be it writing, presentation, studying, or job-hunting.
You can visit the Career Officer to discuss your options in the labour market. The Career Officer is fully informed about the labour market for university graduates and can also help you decide which career to choose. The Career Officer can also provide a career training and check your application letter and CV. Read more on Career Services.
Caring Universities offers free online programs to help improve students' mental health. All programs are evidence-based, created by clinical psychologists, and include online coaching. Read more on the page about Caring Universities.
If you feel you have not been treated properly by someone employed by Utrecht University, or if you disagree with a decision that affects you personally, you can respond.
Your complaint may relate to one of the following:
- Supervision of your thesis or practical
- Failure to provide educational activities or administer examinations as scheduled
- Behaviour of a member of academic teaching staff or another member of staff
- Response to a letter
You may opt for an informal approach: You can also approach the person who caused the problem and attempt to reach an amicable solution with them. You can also discuss your complaint with the Study Advisor of your faculty/department or the Student Counsellor.
If you feel your complaint is severe, or if it is difficult to discuss or if the problem was not solved informally, you can file a complaint:
Utrecht University thinks it is important to have a safe social climate for all students and employees. We treat each other with respect. Nevertheless, students or employees might be approached in a way that is inappropriate to them.
Inappropriate behaviour includes, but is not limited to: (sexual) harassment, discrimination, agression, violence or bullying.The result might be that you feel no longer safe at the university or in private."
You can contact a Confidential Counsellor for Inappropriate Behaviour for education, shelter, supervision and mediation. The information provided is always confidential.
Studying without Limitations is a platform for and by students with a disability. Besides involvement in policy decisions and providing information they also offer guidance for students with a disability such as dyslexia, AD(H)D, autism and so on. Do you want more information, or would you like to have a buddy for extra support or guidance regarding your study or themes outside your study such as in living, working and going out? Then perhaps our buddy programme is something for you.