Faculty Complaints Coordinator

You can file a complaint with the faculty complaints coordinator if you disagree with the actions of an employee within your faculty or programme.

Faculty complaint about:
  • Supervision of your thesis or practical
  • Failure to provide educational activities or administer examinations as scheduled
  • Behaviour of a member of academic teaching staff or another member of staff
  • Inadequate or non-existent facilities
  • Availability of facilities
  • Response to an email

Contact your Faculty Complaints Coordinator

Complaint procedure

The formal complaint procedure proceeds as follows:

  1. A copy of the complaint is sent to the person about whom the complaint is made.
  2. Both you and the person to whom the complaint relates are asked by the University Complaints Coordinator for an explanation and/or a response.
  3. The complaints coordinator prepares a recommendation for the Executive Board.
  4. The Executive Board formally settles the complaint.

Duration of the procedure

The period in which the complaint must be dealt with is a maximum of 10 weeks. It is possible to reach a solution during the procedure. In this case, the procedure will be terminated earlier.

Was your complaint not dealt with properly?

If you think your complaint was not handled properly, you can contact Roel Notten, the Ombuds Officer Students. The Ombuds Officer Students offers independent and impartial help with problems or complaints about unreasonable treatment within Utrecht University.

Ombuds Officer Students