Faculty Complaints Coordinator
You can file a complaint with the faculty complaints coordinator if you disagree with the conduct of an employee within your faculty or programme.
Examples of complaints for the Faculty Complaints Coordinator |
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Contact your Faculty Complaints Coordinator
Complaint procedure
Sometimes a complaint can be resolved informally (through a conversation). If this is not possible, you can file a formal complain. The formal complaint procedure proceeds as follows:
- You file a complaint with the Faculty Complaints Coordinator.
- A copy of the complaint is sent to the person about whom the complaint is made.
- Both you and the person to whom the complaint relates are asked by the Faculty Complaints Coordinator for an explanation and/or a response.
- The Faculty Complaints Coordinator prepares a recommendation for the faculty's dean.
- The faculty's dean formally settles the complaint.
Duration of the procedure
The period in which the complaint must be dealt with is, in general, 10 weeks. It is possible to reach a solution during the procedure. In this case, the procedure will be terminated earlier.
Was your complaint not dealt with properly?
If you think your complaint was not handled properly, you can contact Roel Notten, the Ombuds Officer Students. The Ombuds Officer Students offers independent and impartial help with problems or complaints about unreasonable treatment within Utrecht University.