Faculty Complaints Coordinator

You can file a complaint with the faculty complaints coordinator if you disagree with the conduct of an employee within your faculty or programme.

Examples of complaints for the Faculty Complaints Coordinator
  • Inadequate supervision of your thesis or practical
  • Incorrect or unclear information regarding, for example, the planning of exams or study progress requirements
  • Unpleasant behaviour of a member of academic teaching staff or another staff member
  • Inadequate or non-existent facilities
  • (Un)availability of facilities
  • The manner in which an email was answered (poor communication)

Contact your Faculty Complaints Coordinator

Complaint procedure

Sometimes a complaint can be resolved informally (through a conversation). If this is not possible, you can file a formal complain. The formal complaint procedure proceeds as follows:

  1. You file a complaint with the Faculty Complaints Coordinator.
  2. A copy of the complaint is sent to the person about whom the complaint is made.
  3. Both you and the person to whom the complaint relates are asked by the Faculty Complaints Coordinator for an explanation and/or a response.
  4. The Faculty Complaints Coordinator prepares a recommendation for the faculty's dean.
  5. The faculty's dean formally settles the complaint.

Duration of the procedure

The period in which the complaint must be dealt with is, in general, 10 weeks. It is possible to reach a solution during the procedure. In this case, the procedure will be terminated earlier.

Was your complaint not dealt with properly?

If you think your complaint was not handled properly, you can contact Roel Notten, the Ombuds Officer Students. The Ombuds Officer Students offers independent and impartial help with problems or complaints about unreasonable treatment within Utrecht University.

Ombuds Officer Students

National Ombudsman

It is also possible to file a complaint with the National Ombudsman.

National Ombudsman (Dutch)