Do you need IT assistance?

Still need help? Below you can see the different way of contacting us. 

Please note: during the summer holidays, we are open until 18:00. We are closed during the weekend.

IT Helpdesk

Feel free to come to us with all your IT-related questions and problems. You can find our information desks at the following locations:


location: Heidelberglaan 3
monday - friday: 10:00 - 15:00 and 17:30 - 22:30
saturday: 10:00 - 18:00
sunday: 10:00 - 22:30


location: Kromme Nieuwegracht 80 (at the reception)
monday - friday, 9:30 - 16:30


location: Drift 27
monday - friday, 10:00 - 15:00

Faculty helpdesks

Some faculties have their own desks that you can visit. The services vary, ranging from a support desk in the study area to advise on university IT facilities.

Faculty Contact Opening hours
Utrechtse School voor Bestuur en Organisatie (REBO) Bijlhouwerstraat 6, room 2.16. Tel: (030-253) 7536 Every day except wednesday 9.00 - 13.00
Other locations downtown (ICT & Media) Drift 27 Mon-fri, 12.00 - 15.00
Buys Ballot building, 2nd floor, study area Mon-Fri 8.30 - 17.00
David de Wied building, study area Mon-Friday 8.30 - 17.00.
Geosciences Van Unnik building, room 1.02. Tel (030-253) 4631 Mon - friday 09.00 - 17.00
Social Sciences (H&S Studentenhelpdesk) Van Unnik building, room 1.02. Tel (030-253) 4631 Mon - friday 09.00 - 17.00
Medicine / UMC (030-253) 8460  
University College Intranet site  
Utrecht University Library Desks at entrance, tel: (030-253) 6601 Openinghours library

Contact us via WhatsApp: +31610034493. Please mention your Solis-id when starting a conversation.

It is not possible to call to this number.

Selfservice / Email

You can report problems or submit requests via our Self Service Desk. Just enter the necessary information and we will deal with your request/report.

You can also send an email to the IT Service Desk.

Do not forget to include important information such as your Solis-id, telephone number, and the UU number of a malfunctioning PC or printer (this number can be found on the gray assit tag on the device, e.g. UU012345).

Call us

You can call us at telephone number (030-253) 4500 (international number: +31 30 253 4500).

Monday - Friday: 7:15 - 22:30

Saturday: 10:00 - 18:00

Sunday: 10:00 - 22:30

Report a security issue

Want to report a security issue?

Please contact us (CERT-UU) of the University of Utrecht at:

CERT-UU is not an IT Service Desk!

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