Students

Do you need IT assistance?

Still need help? Below you can see the different way of contacting us. 

IT Desks

Feel free to come to us with all your IT-related questions and problems. You can find our information desks at the following locations:

UITHOF - UNIVERSITY LIBRARY

location: Heidelberglaan 3
monday - friday: 10:00 - 15:00 and 17:30 - 22:30
saturday: 10:00 - 18:00
sunday: 10:00 - 22:30

CITY CENTRE - KROMME NIEUWEGRACHT

location: Kromme Nieuwegracht 80 (at the reception)
monday - friday, 9:30 - 16:30

CITY CENTRE - UNIVERSITY LIBRARY

location: Drift 27
monday - friday, 10:00 - 15:00

Faculty help desks

Some faculties have their own desks that you can visit. The services vary, ranging from a support desk in the study area to advise on university IT facilities.

Faculty Contact Opening hours
Utrechtse School voor Bestuur en Organisatie (REBO) Bijlhouwerstraat 6, room 2.16. Tel: (030-253) 7536 Every day except wednesday 9.00 - 13.00
Other locations downtown (ICT & Media) Drift 27 Mon-fri, 12.00 - 15.00
Science
 
Buys Ballot building, 2nd floor, study area Mon-Fri 8.30 - 17.00
Science
 
David de Wied building, study area Mon-Thursday 8.30 - 17.00, Friday 8.30 - 12.45.
Geosciences Van Unnik building, room 1.02. Tel (030-253) 4631 Mon - friday 09.00 - 17.00
Social Sciences (H&S Studentenhelpdesk) Van Unnik building, room 1.02. Tel (030-253) 4631 Mon - friday 09.00 - 17.00
Medicine / UMC (030-253) 8460  
University College Intranet site  
Utrecht University Library Desks at entrance, tel: (030-253) 6601 Openinghours library
Selfservice / Email

You can report problems or submit requests via our Self Service Desk. Just enter the necessary information and we will deal with your request/report.

You can also send an email to the IT Service Desk.

Do not forget to include important information such as your Solis-id, telephone number, and the UU number of a malfunctioning PC or printer (this number can be found on the gray assit tag on the device, e.g. UU012345).

Call us

You can call us at telephone number (030-253) 4500 (international number: +31 30 253 4500).

Monday - Friday: 7:15 - 22:30

Saturday: 10:00 - 18:00

Sunday: 10:00 - 22:30

Whatsapp

Contact us via whatsapp: +31610034493. Please mention your Solis-id when starting a conversation.

It is not possible to call to this number.

Report a security issue

Want to report a security issue?

Please contact us (CERT-UU) of the University of Utrecht at: cert-uu@uu.nl

CERT-UU is not an IT Service Desk!

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General information