Do you need IT assistance?
- Check the manuals website for all IT manuals
- Check the status of IT systems to see current outages and scheduled maintenance
Still need help? Below you can see the different way of contacting us.
Feel free to come to us with all your IT-related questions and problems. You can find our information desks at the following locations:
location: Heidelberglaan 3
monday - friday: 10:00 - 15:00 and 17:30 - 22:30
saturday: 10:00 - 18:00
sunday: 10:00 - 22:30
location: Kromme Nieuwegracht 80 (at the reception)
monday - friday, 9:30 - 16:30
location: Drift 27
monday - friday, 10:00 - 15:00
Some faculties have their own desks that you can visit. The services vary, ranging from a support desk in the study area to advise on university IT facilities.
|Utrechtse School voor Bestuur en Organisatie (REBO)||Bijlhouwerstraat 6, room 2.16. Tel: (030-253) 7536||Every day except wednesday 9.00 - 13.00|
|Other locations downtown (ICT & Media)||Drift 27||Mon-fri, 12.00 - 15.00|
||Koningsbergergebouw, Service point||Mon-Fri 8.30 - 17.00|
||David de Wied building, study area||Mon-Friday 8.30 - 17.00.|
|Geosciences||Van Unnik building, room 1.02. Tel (030-253) 4631||Mon - friday 09.00 - 17.00|
|Social Sciences (H&S Studentenhelpdesk)||Van Unnik building, room 1.02. Tel (030-253) 4631||Mon - friday 09.00 - 17.00|
|Medicine / UMC||(030-253) 8460|
|Utrecht University Library||Desks at entrance, tel: (030-253) 6601||Openinghours library|
Contact us via WhatsApp: +31610034493. Please mention your Solis-id when starting a conversation.
It is not possible to call to this number.
You can report problems or submit requests via our Self Service Desk. Just enter the necessary information and we will deal with your request/report.
You can also send an email to the IT Service Desk.
Do not forget to include important information such as your Solis-id, telephone number, and the UU number of a malfunctioning PC or printer (this number can be found on the gray assit tag on the device, e.g. UU012345).
You can call us at telephone number (030-253) 4500 (international number: +31 30 253 4500).
Monday - Friday: 7:15 - 22:30
Saturday: 10:00 - 18:00
Sunday: 10:00 - 22:30
Want to report a security issue?
Please contact us (CERT-UU) of the University of Utrecht at: firstname.lastname@example.org
CERT-UU is not an IT Service Desk!