22 May 2018

Customer satisfaction survey on facility services

Catering: Storia di Pizza

On Thursday 24 May five thousand students will receive an e-mail with an invitation to participate in the fifth customer satisfaction survey of the Facilities Service Centre (FSC). What do you think of, for example, the cleaning or the university terrains? This is your chance to give your opinion!

With this biennial survey, the FSC wants to know whether the services are still in line with the wishes and expectations of the UU community and at the same time, by means of open questions, want to pick up suggestions to further develop the services. In addition to the students all university staff (with the exception of the employees of the Faculty of Medicine and the FSC staff) also receive an invitation to fill in the questionnaire.

What will be done with the results?

After the customer satisfaction survey of 2016, the FSC implemented various improvements. For example:

  • Sodexo has introduced the new catering concept Jazzmans in the Minnaert building and in the Dining Hall at the ICU.
  • The street litter is cleaned up more often.
  • Twenty new trees have been planted in De Uithof.