Various support staff are available at Utrecht University to help you with any questions, support or tailored advice related to your degree that you may need during your studies.

Programme-specific questions

Within your programme you may turn to the following people for advise:

  • Programme Coordinator: this is your first contact within the Master’s programme for questions related to the programme's contents. 
  • Tutor:  for questions relating to the contents of the programme. 
  • Study Advisor: for complex questions or problems relating to study choices, planning and progress.
  • International Office: for questions regarding enrollment in extra courses abroad.
  • Career Officer: for information about your career, future possibilities as well as relevant workshops and help with job applications.
  • Student Information Desk Humanities: for more practical questions related to your programme.

Support with personal problems

The UU offers all kinds of support in the field of wellbeing:

  • Wellbeing Trainers Humanities: for workshops to help you cope with performance pressure, learning to study, making choices, setting priorities and graduation.
  • Student psychologist: support in solving personal problems that stand in the way of your study progress.
  • Skill's Lab: workshops, courses and guidance regarding writing, studying and other academic skills.
  • Caring Universities: free online services to improve your mental wellbeing.
  • Wellbeing Week: twice a year we organise a week of free (online) activities around wellbeing (in May and November).
MORE INFORMATION AND CONTACT DETAILS

When you begin your studies you are assigned a tutor. Your tutor draws up a study plan for the first year in consultation with you and the Programme Coordinator. The tutor is an experienced lecturer-researcher from the relevant discipline. During the first year, you have at least one discussion with your tutor after each block. In this discussion, the progress of your studies is assessed and your study plan is adjusted if necessary. 

After you have completed three blocks, a study plan for your final year is drawn up. In this document you discuss your plans for:

  • the Master's thesis
  • the optional courses (electives) to be taken outside the faculty
  • required supplementary skills (for instance, foreign languages or IT)

After approval by the Board of Examiners, the study plan (and any adjustments or additions) are put in your dossier / portfolio. 

Address
Janskerkhof 13A
3512BL Utrecht
Study Advisor

Topics to discuss with your study advisor

counselling • questions about your programme • illness and special circumstances • arrangements and procedures • personal advice • complaints, objection, appeal • improving academic skills • intake interview • facilities in case of handicap/chronic illness • evidence submission in the case of a missed test

How to get in touch?
Short or urgent questions: telephone consultation hours

Every working day from 10.00 to 12.00 via 030-253 1959.

Non-urgent or general questions: email

studieadviesfenr.gw@uu.nl
We will try to get back to you within a week.

Complex questions: appointment

Please schedule an appointment with your programme's Study Advisor via the online calendar tool. Appointments take place via Microsoft Teams (install the app and log in with your UU email address).

International Office Humanities
E mail

internationaloffice.hum@uu.nl.

Please keep in mind that it can take up to 4 working days to receive a reply from us. Make sure you do not wait until the last moment when you want to get a document signed! 

Always mention your student number. 

Mailing address

Drift 10, 3512 BS Utrecht

Staff
  • Pooi Ji Hang - Exchange Coordinator (South and East Europe, Asia, Central and South America);
  • Monique Hanrath - Exchange Coordinator (North and West Europe, Africa, Oceania and North America);
  • Nelline Bogerd - Support Officer;
  • Agaath Sluijters - Support Officer;
  • Sanne Boomsma - Head International Office Humanities;
Walk-in office hours

Our front desk is currently closed for walk-ins, but you can make an appointment by sending us an email.

Career Officer

You may consult the career officer with questions about how to start your career, to discuss your resume, to practice a job interview, etcetera. Would you like to practice a job interview? Always perform the career check first and bring the results with you to the interview.

Making an appointment

Please contact the Student Information Desk for an appointment with Sjoer. You may also book an appointment with one of the other career officers at the UU by using the calendar below. In case there are no dates available, please try again later. New interview time slots are made available at the end of each week.

Student Information Desk Humanities

You can reach us in the following ways:

  • Email: studentdesk.hum@uu.nl (9.00 - 17.00 working days)
  • WhatsApp: 0031 6 4108 4538 (9.00 - 17.00 working days)
  • Phone: 030 253 6285 (11.00 - 12.30 and 13.30 - 15.00 working days)
  • Mailing address: Drift 10, 3512 BS Utrecht

Don't forget to state your student number and programme 

Appointment Student Advisor or Career Officer

It is only possible to make an appointment with the Student Advisor or Career Officer by calling us.

Book an Appointment to visit the Student Information Desk Humanities

Our front desk at Drift 10 is currently closed until further notice. However, you can make an appointment for one of the following: have a document signed • pick up a certified transcript • pick up a graduation statement • have a copy of your diploma certified • pick up your diploma (from September onwards) • pick up or hand in other documents

Contact

Maaike Wouda & Laurens Meindertsma
Wellbeing trainers Humanites
wellbeingtrainers.hum@uu.nl

www.uu.nl/wellbeingtrainers-hum

Questions not related to your study programme

In some cases you may want to consult someone who is not related to your specific study programme. For example, if you fall behind due to extenuating circumstances or mental health issues, and it is not possible to correct this through an adjustment in your programme. If this is the case, you may use the contacts mentioned below.

We have put together some study tips and useful links and offer a number of workshops which can help you to improve your study skills.

Student services provides information about studying and student life, such as information about admissions, registration, tuition fees, student finance, administrative grants, career orientation, student organisations and studying abroad.

Student psychologists can help you to solve study-related problems and to address personal problems. Read more information here and book an appointment.

Due to increased measures by the government, the UU’s Student Counsellors have decided to take responsibility with regards to the health of our students.

Therefore, the Executive Board of the UU have decided that all face-to-face meetings in the upcoming weeks are to be cancelled.

What does this mean for you?

All planned appointments will take place via telephone or a video chat service.

If you have an appointment planned with one of the Student Counsellors, we ask you not to come to the Bestuursgebouw. The counsellor will call you at the scheduled appointment time or will contact you via email to make other arrangements.

Most of our personnel will work form home, be aware that chances are high that you will be called by an anonymous telephone number.

Student Counsellors provide advice and support to students who have suffered a serious study delay or are threatening to fall behind. Possible reasons could be a disability or chronic illness, membership of a board of a student organisation or participation in sports at an international level.

The Study Advisor or your Tutor can refer you to a Student Counsellor if you wish to terminate your enrolment due to illness or exceptional family circumstances, if you face financial problems or if you wish to make use of the university schemes offering financial support.

To schedule an appointment, contact Student Services.

Skills Lab - the gateway to your academic development- is an accessible service desk where UU students can get a clear idea of what courses, workshops, individual tutoring, electronic tools, etc. are available to them. Much is available, but this wealth or resources can be hard to find and access for students with specific questions. We can show students where to go to improve any skill, be it writing, presentation, studying, or job-hunting.

You can visit the Career Officer to discuss your options in the labour market. The Career Officer is fully informed about the labour market for university graduates and can also help you decide which career to choose. The Career Officer can also provide a career training and check your application letter and CV. Read more on Career Services.

If you are unsure if your bachelor programme is right for you, talk to your program's tutor and/or study advisor. You can also make an appointment with the study choice advisor: studiekeuze@uu.nl.

More information about Study choice.

Caring Universities offers free online programs to help improve students' mental health. All programs are evidence-based, created by clinical psychologists, and include online coaching. Read more on the page about Caring Universities.

If you feel you have not been treated properly by someone employed by Utrecht University, or if you disagree with a decision that affects you personally, you can respond.

Your complaint may relate to one of the following:

  • Supervision of your thesis or practical
  • Failure to provide educational activities or administer examinations as scheduled
  • Behaviour of a member of academic teaching staff or another member of staff
  • Response to a letter

You may opt for an informal approach: You can also approach the person who caused the problem and attempt to reach an amicable solution with them. You can also discuss your complaint with the Study Advisor of your faculty/department or the Student Counsellor.

If you feel your complaint is severe, or if it is difficult to discuss or if the problem was not solved informally, you can file a complaint:

Utrecht University thinks it is important to have a safe social climate for all students and employees. We treat each other with respect. Nevertheless, students or employees might be approached in a way that is inappropriate to them.

Inappropriate behaviour includes, but is not limited to: (sexual) harassment, discrimination, agression, violence or bullying.The result might be that you feel no longer safe at the university or in private."

You can contact a Confidential Counsellor for Inappropriate Behaviour for education, shelter, supervision and mediation. The information provided is always confidential.

More information.

 

Studying without Limitations is a platform for and by students with a disability. Besides involvement in policy decisions and providing information they also offer guidance for students with a disability such as dyslexia, AD(H)D, autism and so on. Do you want more information, or would you like to have a buddy for extra support or guidance regarding your study or themes outside your study such as in living, working and going out? Then perhaps our buddy programme is something for you.

More information.