Various support staff are available at Utrecht University to help you with any questions, support or tailored advice related to your degree that you may need during your studies.

Programme-specific questions

Within the Media and Culture programme you may turn to the following people for advise:

  • Tutor: for questions relating to the contents of the programme
  • Study Advisor: for complex questions or problems relating to study choices, planning and progress
  • Student Information Desk Humanities: for more practical questions related to your studies
  • Internship Coordinator: for help with finding and doing an internship

Each student will be allocated a tutor – a lecturer from your faculty who will help you get the most out of your studies. Your tutor is your first point of contact for making the right study choices, and for assistance in gaining general academic education.

The tutor offers subject-related support when it comes to: 

  • selecting your Major and optional course profile subjects, and
  • drawing up a study plan.

Your tutor may refer you to the Study Advisor in the event of personal (or other) circumstances leading to a delay in your studies. 

Study Advisor

Click the name to see your Study Advisor's availibility.

030-253 6680

Do not forget to mention your name and student number!

Consultation hours
Telephone office hours

Every working day from 10.00 to 12.00
(except between 27 July and 9 August)

Walk-in office hours

All walk-in consultation hours expire until further notice. However, you can call the Student Information Desk Humanities in order to make an appointment with us via Microsoft Teams.

Where to go?
General or urgent questions

Call us during telephone consultation hours.

Specific questions

If you have a specific or complex question about your study programme or your personal situation, please call the Student Information Desk Humanities to book an appointment with the Study Advisor of your own study programme. Our appointments take place via Microsoft Teams (install the app and log in with your UU email address).

Other questions

You can also email us anytime. We will contact you as soon as possible, but keep in mind that it may sometimes take a few days before you get a response back.

Your Study Advisor is there as/for: 

counselor • questions about your programme • illness and special circumstances • arrangements and procedures • personal advice • complaints, objection, appeal • improving academic skills • intake interview • facilities in case of handicap/chronic illness • evidence submission in the case of a missed test

Student Information Desk Humanities

You can reach us in the following ways:

  • Email: (9.00 - 17.00 working days)
  • WhatsApp: 0031 6 4108 4538 (9.00 - 17.00 working days)
  • Phone: 030 253 6285 (from 11.00 - 13.00 working days)
  • Mailing address: Drift 10, 3512 BS Utrecht

Please mention your student number in all correspondence!

Our front desk at Drift 10 is currently closed until further notice. However, you can make an appointment to collect a certified transcript or graduation statement, have a diploma copy certified, have documents signed, pick up your diploma (from September onwards, for students with a graduation date before March 1, 2020, or sooner if the Graduation Office has let you know you can come and collect your diploma), and to collect or hand in other documents.

Appointment Student Advisor or Career Officer

It is only possible to make an appointment with the Student Advisor or Career Officer by calling us.

Book an appointment

In the tool below, you can make an appointment to visit our front desk at Drift 10 for one of the following: have a document signed • pick up a certified transcript • pick up a graduation statement • have a copy of your diploma certified • pick up your diploma (from September onwards) • pick up or hand in other documents

> You can only come in if you have an appointment.
> Come alone and do not bring anyone with you to the appointment!

If you can't attend your graduation ceremony in the autumn of 2020 and you graduated before March 2020, you can come and collect your diploma from September onwards. Please keep an eye on our general information page on Graduation to see if your programme's diplomas are ready to be collected and how to collect them.

Internship coordinator

Telephone number: 030 253 6263

If you would like to do an internship as part of your Bachelor’s programme, it is best to contact your internship coordinator well in advance. This gives you enough time to get everything sorted. Your internship coordinator helps you to find, set up, process and complete your internship as well as connect you to a supervising lecturer.

Tips for life in Corona times

We have posted a number of tips that will hopefully help you through this difficult time.

Read more about financial and housing issues, how to stay fit and how to keep studying from home.

Tips for life in Corona times.


Questions not related to your study programme

In some cases you may want to consult someone who is not related to your specific study programme. For example, if you fall behind due to extenuating circumstances or mental health issues, and it is not possible to correct this through an adjustment in your programme. If this is the case, you may use the contacts mentioned below.

We have put together some study tips and useful links and offer a number of workshops which can help you to improve your study skills.

Student services provides information about studying and student life, such as information about admissions, registration, tuition fees, student finance, administrative grants, career orientation, student organisations and studying abroad.

Student psychologists can help you to solve study-related problems and to address personal problems. Read more information here and book an appointment.

Due to increased measures by the government, the UU’s Student Counsellors have decided to take responsibility with regards to the health of our students.

Therefore, the Executive Board of the UU have decided that all face-to-face meetings in the upcoming weeks are to be cancelled.

What does this mean for you?

All planned appointments will take place via telephone or a video chat service.

If you have an appointment planned with one of the Student Counsellors, we ask you not to come to the Bestuursgebouw. The counsellor will call you at the scheduled appointment time or will contact you via email to make other arrangements.

Most of our personnel will work form home, be aware that chances are high that you will be called by an anonymous telephone number.

Student Counsellors provide advice and support to students who have suffered a serious study delay or are threatening to fall behind. Possible reasons could be a disability or chronic illness, membership of a board of a student organisation or participation in sports at an international level.

The Study Advisor or your Tutor can refer you to a Student Counsellor if you wish to terminate your enrolment due to illness or exceptional family circumstances, if you face financial problems or if you wish to make use of the university schemes offering financial support.

To schedule an appointment, contact Student Services.

Skills Lab - the gateway to your academic development- is an accessible service desk where UU students can get a clear idea of what courses, workshops, individual tutoring, electronic tools, etc. are available to them. Much is available, but this wealth or resources can be hard to find and access for students with specific questions. We can show students where to go to improve any skill, be it writing, presentation, studying, or job-hunting.

You can visit the Career Officer to discuss your options in the labour market. The Career Officer is fully informed about the labour market for university graduates and can also help you decide which career to choose. The Career Officer can also provide a career training and check your application letter and CV. Read more on Career Services.

If you are having second thoughts about the programme you have chosen or if you are trying to decide what Master’s programme to choose, you can contact the Academic Support Advisor Ms. Jacky Limvers (

More information about Study choice.

If you feel you have not been treated properly by someone employed by Utrecht University, or if you disagree with a decision that affects you personally, you can respond.

Your complaint may relate to one of the following:

  • Supervision of your thesis or practical
  • Failure to provide educational activities or administer examinations as scheduled
  • Behaviour of a member of academic teaching staff or another member of staff
  • Response to a letter

You may opt for an informal approach: You can also approach the person who caused the problem and attempt to reach an amicable solution with them. You can also discuss your complaint with the Study Advisor of your faculty/department or the Student Counsellor.

If you feel your complaint is severe, or if it is difficult to discuss or if the problem was not solved informally, you can file a complaint:

Utrecht University thinks it is important to have a safe social climate for all students and employees. We treat each other with respect. Nevertheless, students or employees might be approached in a way that is inappropriate to them.

Inappropriate behaviour includes, but is not limited to: (sexual) harassment, discrimination, agression, violence or bullying.The result might be that you feel no longer safe at the university or in private."

You can contact a Confidential Counsellor for Inappropriate Behaviour for education, shelter, supervision and mediation. The information provided is always confidential.

More information.


Studying without Limitations is a platform for and by students with a disability. Besides involvement in policy decisions and providing information they also offer guidance for students with a disability such as dyslexia, AD(H)D, autism and so on. Do you want more information, or would you like to have a buddy for extra support or guidance regarding your study or themes outside your study such as in living, working and going out? Then perhaps our buddy programme is something for you.

More information.