Various support staff are available at Utrecht University to help you with any questions, support or tailored advice related to your degree that you may need during your studies.

Programme-specific questions

Within your programme, you can turn to the following people for advise:


  • Lecturer
    For questions or uncertainties about a course.
  • Your tutor
    For questions relating to the contents of the programme. Your tutor draws up a study plan for the first year in consultation with you and the Programme Coordinator. The tutor is an experienced lecturer-researcher from the relevant discipline.
  • Programme Coordinator
    For questions related to the full programme's contents. You may contact your Programme Coordinator for information, questions and advice regaridng (the composition of) your programme, internships and studying abroad.

Practical matters

  • Study Advisor
    For complex questions or problems relating to study choices, planning and progress. Your Study Advisor is a confidential advisor and acts as a mediator between students and lecturers. He or she can help you with problems involving academic motivation, delays, exemptions, absence from exams, studying abroad, a plan of study that does not follow the conventional routes etc.Your Study Advisor can help you with questions about the more formal aspects of planning and putting together your degree programme and your study progress or lack thereof. 
  • Student Information Desk Humanities
    You can turn to the Student Information Desk for study-related questions and information about practical matters involving education.
  • Student Services
    You can contact Student Service for information about studying at Utrecht University in general, such as information about your enrolment, tuition fees, student grants, accommodation, administrative grants and Studielink.
  • ICT helpdesk ITS
    Questions about IT • printing and copying • Solis ID

Educating & challenging yourself

  • International Office Humanities
    Studying abroad • Erasmus grants • choosing a university abroad • exchange forms
  • Internship coordinator
    Finding an internshoip • finding an internship supervisor
  • Career Services
    Career planning • career training • assessments of your application letter • individual career consultation • workshops and activities • CV check
  • Skills Lab
    Workshops on improving your academic skills • writing skills training courses • learing how to study/research/communicate more effectively study

Other issues

  • Wellbeing trainers Humanities
    Workshops in dealing with performance pressure, learning to study, making choices, setting priorities and graduation.
  • Student Psychologist
    A student psychologist can help you resolve personal and study-related problems that can interfere with your academic progress.  
More information and contact details

Each student will be allocated a tutor – a lecturer from your faculty who will help you get the most out of your studies. Your tutor is your first point of contact for making the right study choices, and for assistance in gaining general academic education.

The tutor offers subject-related support when it comes to: 

  • selecting your Major and optional course profile subjects, and
  • drawing up a study plan.

Your tutor may refer you to the Study Advisor in the event of personal (or other) circumstances leading to a delay in your studies. 

Consultation hours
Telephone office hours

Every working day from 10.00 to 12.00


You can call the Student Information Desk Humanities to make an appointment via Microsoft Teams. All walk-in consultation hours have unfortunately been cancelled until further notice.

Where to go?
General or urgent questions

Call us during telephone consultation hours.

Specific questions

If you have a specific or complex question about your study programme or your personal situation, please call the Student Information Desk Humanities to book an appointment with the Study Advisor of your own study programme. Our appointments take place via Microsoft Teams (install the app and log in with your UU email address).

Other questions

You can also email us anytime. We will contact you as soon as possible, but keep in mind that it may sometimes take a few days before you get a response back.

Your Study Advisor is there as/for: 

counselor • questions about your programme • illness and special circumstances • arrangements and procedures • personal advice • complaints, objection, appeal • improving academic skills • intake interview • facilities in case of handicap/chronic illness • evidence submission in the case of a missed test

Student Information Desk Humanities

You can reach us in the following ways:

  • Email: (9.00 - 17.00 working days)
  • WhatsApp: 0031 6 4108 4538 (9.00 - 17.00 working days)
  • Phone: 030 253 6285 (from July 5 through August 20: 11.00 - 13.00 working days)
  • Mailing address: Drift 10, 3512 BS Utrecht

Don't forget to state your student number and programme 

Appointment Student Advisor or Career Officer

It is only possible to make an appointment with the Student Advisor or Career Officer by calling us.

Book an Appointment to visit the Student Information Desk Humanities

Our front desk at Drift 10 is currently closed until further notice. However, you can make an appointment for one of the following: have a document signed • pick up a certified transcript • pick up a graduation statement • have a copy of your diploma certified • pick up your diploma (from September onwards) • pick up or hand in other documents

Corona and education

We have posted a number of tips that will hopefully help you through this difficult time.

Read more about financial and housing issues, how to stay fit and how to keep studying from home.

Corona and education.


Questions not related to your study programme

In some cases you may want to consult someone who is not related to your specific study programme. For example, if you fall behind due to extenuating circumstances or mental health issues, and it is not possible to correct this through an adjustment in your programme. If this is the case, you may use the contacts mentioned below.

We have put together some study tips and useful links and offer a number of workshops which can help you to improve your study skills.

Student services provides information about studying and student life, such as information about admissions, registration, tuition fees, student finance, administrative grants, career orientation, student organisations and studying abroad.

Student psychologists can help you to solve study-related problems and to address personal problems. Read more information here and book an appointment.

Due to increased measures by the government, the UU’s Student Counsellors have decided to take responsibility with regards to the health of our students.

Therefore, the Executive Board of the UU have decided that all face-to-face meetings in the upcoming weeks are to be cancelled.

What does this mean for you?

All planned appointments will take place via telephone or a video chat service.

If you have an appointment planned with one of the Student Counsellors, we ask you not to come to the Bestuursgebouw. The counsellor will call you at the scheduled appointment time or will contact you via email to make other arrangements.

Most of our personnel will work form home, be aware that chances are high that you will be called by an anonymous telephone number.

Student Counsellors provide advice and support to students who have suffered a serious study delay or are threatening to fall behind. Possible reasons could be a disability or chronic illness, membership of a board of a student organisation or participation in sports at an international level.

The Study Advisor or your Tutor can refer you to a Student Counsellor if you wish to terminate your enrolment due to illness or exceptional family circumstances, if you face financial problems or if you wish to make use of the university schemes offering financial support.

To schedule an appointment, contact Student Services.

Skills Lab - the gateway to your academic development- is an accessible service desk where UU students can get a clear idea of what courses, workshops, individual tutoring, electronic tools, etc. are available to them. Much is available, but this wealth or resources can be hard to find and access for students with specific questions. We can show students where to go to improve any skill, be it writing, presentation, studying, or job-hunting.

You can visit the Career Officer to discuss your options in the labour market. The Career Officer is fully informed about the labour market for university graduates and can also help you decide which career to choose. The Career Officer can also provide a career training and check your application letter and CV. Read more on Career Services.

If you are unsure if your bachelor programme is right for you, talk to your program's tutor and/or study advisor. You can also make an appointment with the study choice advisor:

More information about Study choice.

Caring Universities offers free online programs to help improve students' mental health. All programs are evidence-based, created by clinical psychologists, and include online coaching. Read more on the page about Caring Universities.

If you feel you have not been treated properly by someone employed by Utrecht University, or if you disagree with a decision that affects you personally, you can respond.

Your complaint may relate to one of the following:

  • Supervision of your thesis or practical
  • Failure to provide educational activities or administer examinations as scheduled
  • Behaviour of a member of academic teaching staff or another member of staff
  • Response to a letter

You may opt for an informal approach: You can also approach the person who caused the problem and attempt to reach an amicable solution with them. You can also discuss your complaint with the Study Advisor of your faculty/department or the Student Counsellor.

If you feel your complaint is severe, or if it is difficult to discuss or if the problem was not solved informally, you can file a complaint:

Utrecht University thinks it is important to have a safe social climate for all students and employees. We treat each other with respect. Nevertheless, students or employees might be approached in a way that is inappropriate to them.

Inappropriate behaviour includes, but is not limited to: (sexual) harassment, discrimination, agression, violence or bullying.The result might be that you feel no longer safe at the university or in private."

You can contact a Confidential Counsellor for Inappropriate Behaviour for education, shelter, supervision and mediation. The information provided is always confidential.

More information.


Studying without Limitations is a platform for and by students with a disability. Besides involvement in policy decisions and providing information they also offer guidance for students with a disability such as dyslexia, AD(H)D, autism and so on. Do you want more information, or would you like to have a buddy for extra support or guidance regarding your study or themes outside your study such as in living, working and going out? Then perhaps our buddy programme is something for you.

More information.