Who to contact
Are you having problems with or related to your studies? Do you need advice or counselling for personal problems? There are a number of counsellors who can give you guidance.
Questions related to your study programme
There are a number of counsellors within your study programme who can give educational guidance.
The Student Information Point (STIP) is the first point of contact for students and interested others. It is the place to go with questions about your (future) degree programme at the Faculty of Social and Behavioural Sciences.
Telephone
Monday to Friday, 10:00 AM to noon.
tel: 030 253 4949.
Please fill out the questionnaire.
Information desk
Sjoerd Groenman building, Padualaan 14, ground floor.
Open: Monday, Tuesday and Thursday, 11:00 AM - 01:00 PM. Please note: the information desk will be closed from 5 August to 23 August.
The study advisors help you with questions about your undergraduate and graduate studies and provide personal study guidance. Consult us for problems that affect the course of your studies, such as personal circumstances, illness, study delays or problems with study skills. The study advisor is independent and treats your information confidentially.
What topics can you discuss with the study advisor?
- Personal circumstances that (may) lead to study delay. Report these circumstances as soon as possible.
- Questions regarding disability, studying with a disability or chronic illness, see also Studying with a disability.
- Questions or concerns regarding binding study advice.
- Study planning: first discuss this with your tutor, contact us if you cannot work it out together.
- Study planning with exemptions in your programme (for exemptions, first approach the examination board, examencommissie.fsw@uu.nl).
- Questions about transitional arrangements.
- Graduation check.
- Doubts whether you would like to do a different study. You can also contact the study choice advisors for this.
- Complaints, see also Complaints, objections and appeals.
- Other study related questions.
The study advisor may be able to refer you to other tutors, such as the student dean, the student psychologist or the Skills Lab. You can also contact them without a referral.
Contact
| Please note: the study advisors will not be available from 22 July to 18 August. |
- Walk-in consultation hours (Sjoerd Groenman Building, A006/A008):
- Monday through Thursday from 11:00 a.m. to 12:30 p.m and 1:00 p.m. to 3:00 p.m.
- You can visit us without an appointment. Should you have questions that require more time, we can make a follow-up appointment during the consultation hour.
- Phone consultation hours. Every working day from 11.00 a.m. to 12.30 p.m., tel. 030 253 4876.
For short questions or urgent matters for which you cannot come by. - Mail: studieadviseurs.fsw@uu.nl. You can also ask your questions by mail. If necessary, we will refer you to the consultation hour or make an appointment with you. If you have had previous email contact with a study advisor, you can also use your personal email address.
Questions not related to your study programme
In some cases you may want to consult someone who is not related to your specific study programme. For example, if you fall behind due to extenuating circumstances or mental health issues, and it is not possible to correct this through an adjustment in your programme. If this is the case, you may use the contacts mentioned below.
We have put together some study tips and useful links and offer a number of workshops which can help you to improve your study skills.
Student services provides information about studying and student life, such as information about admissions, registration, tuition fees, student finance, administrative grants, career orientation, student organisations and studying abroad.
Student psychologists can help you to solve study-related problems and to address personal problems. Read more information here and book an appointment.
Due to increased measures by the government, the UU’s Student Counsellors have decided to take responsibility with regards to the health of our students. Therefore, the Executive Board of the UU have decided that all face-to-face meetings in the upcoming weeks are to be cancelled. What does this mean for you? All planned appointments will take place via telephone or a video chat service. If you have an appointment planned with one of the Student Counsellors, we ask you not to come to the Bestuursgebouw. The counsellor will call you at the scheduled appointment time or will contact you via email to make other arrangements. Most of our personnel will work form home, be aware that chances are high that you will be called by an anonymous telephone number. |
Student Counsellors provide advice and support to students who have suffered a serious study delay or are threatening to fall behind. Possible reasons could be a disability or chronic illness, membership of a board of a student organisation or participation in sports at an international level.
The Study Advisor or your Tutor can refer you to a Student Counsellor if you wish to terminate your enrolment due to illness or exceptional family circumstances, if you face financial problems or if you wish to make use of the university schemes offering financial support.
To schedule an appointment, contact Student Services.
Skills Lab - the gateway to your academic development- is an accessible service desk where UU students can get a clear idea of what courses, workshops, individual tutoring, electronic tools, etc. are available to them. Much is available, but this wealth or resources can be hard to find and access for students with specific questions. We can show students where to go to improve any skill, be it writing, presentation, studying, or job-hunting.
You can visit the Career Officer to discuss your options in the labour market. The Career Officer is fully informed about the labour market for university graduates and can also help you decide which career to choose. The Career Officer can also provide a career training and check your application letter and CV. Read more on Career Services.
If you are unsure if your bachelor programme is right for you, talk to your program's tutor and/or study advisor. You can also make an appointment with the study choice advisor: studiekeuze@uu.nl.
More information about Study choice.
Caring Universities offers free online programs to help improve students' mental health. All programs are evidence-based, created by clinical psychologists, and include online coaching. Read more on the page about Caring Universities.
If you feel you have not been treated properly by someone employed by Utrecht University, or if you disagree with a decision that affects you personally, you can respond.
Your complaint may relate to one of the following:
- Supervision of your thesis or practical
- Failure to provide educational activities or administer examinations as scheduled
- Behaviour of a member of academic teaching staff or another member of staff
- Response to a letter
You may opt for an informal approach: You can also approach the person who caused the problem and attempt to reach an amicable solution with them. You can also discuss your complaint with the Study Advisor of your faculty/department or the Student Counsellor.
If you feel your complaint is severe, or if it is difficult to discuss or if the problem was not solved informally, you can file a complaint:
- You can file a complaint about your faculty or department with the Complaints Coordinator of your faculty.
- You can file a complaint about central university services with the University Complaints Coordinator.
At the Faculty of Social and Behavioural Sciences, we want all staff and students to feel safe and be able to work and study in a pleasant and constructive atmosphere. Nevertheless, it may happen that you are approached in an undesirable way; for example, in the form of harassment (sexual, verbal, etc.), discrimination, aggression, violence or bullying. If you think that you have been confronted with inappropriate behaviour, do not keep it to yourself but bring it up for discussion, even as a witness.
Where to turn to?
You can tell your story to the faculty contact persons for inappropriate behaviour in an accessible way. They can help you think about possible next steps. Of course, you can also contact one of the university's confidential advisors directly. All conversations are confidential.
Contact person for FSBS students
Contact person for FSBS staff
All emails will be kept confidential and are accessible only to the faculty contact persons for inappropriate behaviour. Emmy is the contact person for students, but students who prefer to go to Jolien for whatever reason can choose to do so. During vacations, faculty contact persons will replace each other.
Studying without Limitations is a platform for and by students with a disability. Besides involvement in policy decisions and providing information they also offer guidance for students with a disability such as dyslexia, AD(H)D, autism and so on. Do you want more information, or would you like to have a buddy for extra support or guidance regarding your study or themes outside your study such as in living, working and going out? Then perhaps our buddy programme is something for you.
The International Office offers information and support for incoming and outgoing exchange students of the Faculty of Social and Behavioural Sciences. Contact us if you have any questions about studying abroad on a temporary basis.
The International Office:
Loes van Velzen
Contact person for students at the Faculty of Social and Behavioural Sciences who want to go abroad.
Carlijn Cretier
Contact person for students at the Faculty of Social and Behavioural Sciences who want to go abroad.
Nicole van den Hoeven-Sneijder
Contact person for international students who are coming to Utrecht on an exchange at the Faculty of Social and Behavioural Sciences.
Loes, Carlijn and Nicole can be contacted via:
E-mail: io.sbs@uu.nl
Telephone: +31 (0)30 253 3659, available on Mondays and Thursdays from 13:30 to 15:00.
Desk: from 15 October to 28 November, on Tuesdays and Thursdays, you can visit the STIP desk from 11:00 to 12:30 for short exchange-related questions. An International Office staff member will be present then. Do you have other questions or would you like a consultation? Then schedule an appointment.
Appointment
For short questions (+/- 10 minutes) or advice (+/- 30 minutes), make an appointment with one of the International Office staff members. Appointments for advice are intended for students who are still unsure about what destination to choose and want to discuss the options with a member of staff. For all other questions, you can schedule a 10-minute appointment.
Need a signature or documents? You don’t need to make an appointment, but send the forms and/or document requests to io.sbs@uu.nl.