Are you having problems with or related to your studies? Do you need advice or counselling for personal problems? There are a number of counsellors who can give you guidance. If you are hesitant about whom to contact, or want to start tackling your problems yourself, you can use the overview of questions by subject to guide you.

QUESTIONS RELATED TO YOUR STUDY PROGRAMME

There are a number of counsellors within your study programme who can give educational guidance.

In case of study-related problems, please contact the Master's Programmes Coordinator first:

Track Social Influence

dr. E.S. Kluwer
Martinus J. Langeveld building H130
e.s.Kluwer@uu.nl
tel. +31-30-2539190

Track Health Promotion

dr. Catharine Evers
Martinus J. Langeveld building H1.07
c.evers@uu.nl
tel. +31-30-2533301

Track Work and Organisation

dr. Veerle Brenninkmeijer
Martinus J. Langeveld building H1.25
v.brenninkmeijer@uu.nl
tel. 06 22 736 198

The programmes coordinator is also your tutor.

Contact a study advisor if you have any study-related questions or problems. This can include matters related to: planning your studies, doubts about your studies, regulations or falling behind due to personal circumstances.

The study advisors are not dedicated to a particular degree programme. There are six study advisors who are available to all students, regardless of their degree programme.

A study advisor can provide advice, support and information in a confidential meeting and is available during the designated telephone office hours or walk-in hours. It is also possible to make an individual appointment with a study advisor.

Opening hours

Due to the corona virus, the physical consultation hours are cancelled.You can still reach us:
 

  • by mail, mail youir question to studieadviseurs.fsw@uu.nl. If you had previous mail contact with one of our study advisors, you can use his or her personal mail address.
  • by phone, during our telephone hours (every working day from 11:00 am to 12:30 pm). Tel: 030 253 4876.

If you have a disability or chronic illness, Utrecht University will support you as much as possible in order to ensure that you complete your degree programme successfully. Examples of a disability / chronic illness include:
 

  • visual, auditory or motor impairments;
  • dyslexia;
  • chronic and psychological disorders (e.g. depression, an autistic spectrum disorder, ADD or ADHD, Crohn’s disease, diabetes, asthma, rheumatism, or ME / CFS, RSI / CANS, etc.).

In case of doubt, please schedule an appointment with a Student Counsellor via Student Services.

Apply via Osiris Cases

If you want to discuss your situation and explore if you are eligible for extra support, you can indicate this via Osiris Cases. Osiris Cases is a separate file within Osiris student, the digital registration system of the UU. After you have opened your case in Osiris, you will receive a confirmation and the possibility to arrange a meeting with one of the study advisors.

Are you starting your study programme at the Faculty of Social Sciences in the coming academic year? From July onwards you can apply for facilities via Osiris student. You will receive more information about this at the beginning of July. If you already have questions about studying with a disability or chronic illness, please contact the study advisors.

If you already had a meeting with the study advisor about the need for facilities but they’re not registered in Osiris Student please send us an email: studieadviseurs.fsw@uu.nl.

What kind of support does the university offer?

The study advisor can provide you with the exact details of the options available to you. These will be laid down in a contract. Utrecht University also provides (financial) support to students who have suffered a serious study delay. Our services include coaching and helping you with your application at the Dienst Uitvoering Onderwijs (DUO). Further information can be found on the Disability or chronic illness page.

Combining study and international-level sport

Utrecht University nurtures all talent, of the intellectual and sporting kind. Outstanding athletes studying at Utrecht University can therefore take advantage of special, bespoke provisions and facilities.

Questions not related to your study programme

In some cases you may want to consult someone who is not related to your specific study programme. For example, if you fall behind due to extenuating circumstances or mental health issues, and it is not possible to correct this through an adjustment in your programme. If this is the case, you may use the contacts mentioned below.

We have put together some study tips and useful links and offer a number of workshops which can help you to improve your study skills.

Student services provides information about studying and student life, such as information about admissions, registration, tuition fees, student finance, administrative grants, career orientation, student organisations and studying abroad.

Student psychologists can help you to solve study-related problems and to address personal problems. Read more information here and book an appointment.

Due to increased measures by the government, the UU’s Student Counsellors have decided to take responsibility with regards to the health of our students.

Therefore, the Executive Board of the UU have decided that all face-to-face meetings in the upcoming weeks are to be cancelled.

What does this mean for you?

All planned appointments will take place via telephone or a video chat service.

If you have an appointment planned with one of the Student Counsellors, we ask you not to come to the Bestuursgebouw. The counsellor will call you at the scheduled appointment time or will contact you via email to make other arrangements.

Most of our personnel will work form home, be aware that chances are high that you will be called by an anonymous telephone number.

Student Counsellors provide advice and support to students who have suffered a serious study delay or are threatening to fall behind. Possible reasons could be a disability or chronic illness, membership of a board of a student organisation or participation in sports at an international level.

The Study Advisor or your Tutor can refer you to a Student Counsellor if you wish to terminate your enrolment due to illness or exceptional family circumstances, if you face financial problems or if you wish to make use of the university schemes offering financial support.

To schedule an appointment, contact Student Services.

Skills Lab - the gateway to your academic development- is an accessible service desk where UU students can get a clear idea of what courses, workshops, individual tutoring, electronic tools, etc. are available to them. Much is available, but this wealth or resources can be hard to find and access for students with specific questions. We can show students where to go to improve any skill, be it writing, presentation, studying, or job-hunting.

You can visit the Career Officer to discuss your options in the labour market. The Career Officer is fully informed about the labour market for university graduates and can also help you decide which career to choose. The Career Officer can also provide a career training and check your application letter and CV. Read more on Career Services.

If you are unsure if your bachelor programme is right for you, talk to your program's tutor and/or study advisor. You can also make an appointment with the study choice advisor: studiekeuze@uu.nl.

More information about Study choice.

Caring Universities offers free online programs to help improve students' mental health. All programs are evidence-based, created by clinical psychologists, and include online coaching. Read more on the page about Caring Universities.

If you feel you have not been treated properly by someone employed by Utrecht University, or if you disagree with a decision that affects you personally, you can respond.

Your complaint may relate to one of the following:

  • Supervision of your thesis or practical
  • Failure to provide educational activities or administer examinations as scheduled
  • Behaviour of a member of academic teaching staff or another member of staff
  • Response to a letter

You may opt for an informal approach: You can also approach the person who caused the problem and attempt to reach an amicable solution with them. You can also discuss your complaint with the Study Advisor of your faculty/department or the Student Counsellor.

If you feel your complaint is severe, or if it is difficult to discuss or if the problem was not solved informally, you can file a complaint:

Utrecht University thinks it is important to have a safe social climate for all students and employees. We treat each other with respect. Nevertheless, students or employees might be approached in a way that is inappropriate to them.

Inappropriate behaviour includes, but is not limited to: (sexual) harassment, discrimination, agression, violence or bullying.The result might be that you feel no longer safe at the university or in private."

You can contact a Confidential Counsellor for Inappropriate Behaviour for education, shelter, supervision and mediation. The information provided is always confidential.

More information.

 

Studying without Limitations is a platform for and by students with a disability. Besides involvement in policy decisions and providing information they also offer guidance for students with a disability such as dyslexia, AD(H)D, autism and so on. Do you want more information, or would you like to have a buddy for extra support or guidance regarding your study or themes outside your study such as in living, working and going out? Then perhaps our buddy programme is something for you.

More information.