Requests

• You did not register (in time) for a course, but there are (special) personal circumstances that prevented you from doing so.
   
• There is an exceptional circumstance that has led you to apply for the exceptional assessment, and you meet the following requirements:
  • there is a clear case of force majeure;
  • you have participated in either the first or the second assessment session;
  • you have fulfilled the course requirements and your weighted final grade for the entire course is a fail, but at least a 4.0 (not rounded up). 
    
    PLEASE NOTE: you must submit your request within 15 working days of the grade being published. So, do not wait until the end of the year to submit your request.
     
• You don't agree with the policies during a course or with the decision of a course coordinator.
   
• You didn't fulfill the requirements, for instance being present during a working group, and are not allowed to take further part in the course. When you believe that - based on serious personal circumstances - an exception should be made, you can send in a request to take part in the course. 

• Dependent on the kind of request, we check whether the tutor or study adviser is familiar with the special circumstances.
   
• Requests on the ground of special circumstances with which the study advisor or tutor is not familiar are not further dealt with. In other cases, we check if the request is discussed with the teacher or coordinator.
   
• Where necessary, we check your progress in Osiris.
   
• Requests that are submitted by third parties, including parents, will not be processed.

The regulation is set up in addition to - and not as a replacement for - the faculty complaints procedure. If your problems with the study programme  cannot be solved, you can submit a formal complaint or appeal to the faculty.

Objections to a decision of the study programme or requests for reconsideration of a decision will not be considered by the study programme. If you have received a formal decision from the study programme with which you disagree, you can lodge an objection with the official University Complaints, Objections and Appeals Regulations, within six weeks after the decision has been sent.